Customer Service Supervisor Job at Booker Group (Oban)

Customer Service Supervisor

Booker Group

Location:
United Kingdom , Oban

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

This role will put you at the fore front of our Business Centre. It is a fast moving, challenging role that will give you great exposure to our vibrant customer base where you will have a direct influence over the service that we provide. Not only will you be managing a team in excess of 40 colleagues you will play a key role within the store's management team, assuming the role of Duty Manager at points throughout the week. This is a fantastic opportunity to be part of a successful team where you can kick start a career in Food Wholesaling.

Job Responsibility:

Ensuring that the team comply with legal standards and company procedures at all times
Ensuring that your team are fully trained in cash handling to minimise losses
Controlling debt and recover overdue or failed payments from customers
Maintaining accurate and timely payroll records
Engaging with customers to prevent or resolve customer issues and complaints, utilising their feedback to improve customer service and satisfaction
Liaising with other department Supervisors to monitor orders for delivery
Managing a team of customer focused individuals throughout reception and checkout area

Requirements:

Passionate about providing exceptional customer service
Flexible, adaptable and enjoys working with, as well as managing a team
An excellent communicator and have some experience in supervising or managing a team
Practical experience in the retail trade

What we offer:

Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year
Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day
10% off at Tesco Cafe and 20% off all F&F purchases
10% off pay monthly & SIM only deals with Tesco Mobile
Up to 30% off car, pet and home insurance at Tesco bank
Free eye test when you spend £50 or more
Save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses
50% off health checks at Tesco Pharmacy
Exclusive access to discounted RAC breakdown cover rates
Exclusive deals and discounts website including cycle to work scheme
Save As You Earn share scheme
Retirement savings plan (pension) with Booker matching up to 5% contributions
Life Assurance up to three times annual pay
Health and Wellbeing support including Employee Assistance Programme and Virtual GP
Great holiday package

Additional Information:

Job Posted:
May 16, 2026

Expiration:
May 26, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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