Customer Service Supervisor, Robert Half

Customer Service Supervisor

Robert Half

Location:
United States, Winston-Salem

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are seeking a dedicated Customer Service Supervisor to join our team in Winston-Salem, North Carolina. In this role, you will be an integral part of our healthcare team, focusing on enhancing the customer experience and ensuring the smooth operation of our customer service department.

Job Responsibility:

Overseeing the customer service team and enhancing service procedures to improve customer satisfaction
Handling complex customer service issues and ensuring timely resolution
Monitoring and analyzing customer service performance metrics to drive improvements
Coordinating with the team to handle healthcare claims-related inquiries from customers
Utilizing CRM tools to maintain and update customer records and track interactions
Implementing strategies to improve quality of service, productivity and profitability
Collaborating with team members to understand their challenges and identify improvements
Providing guidance and support to the team, fostering a supportive and cohesive work environment
Ensuring adherence to company policies and regulations related to customer service
Leading and motivating the team to meet and exceed their performance goals

Requirements:

Minimum of 3 years of experience in a customer service role
Proven experience in answering inbound calls effectively and professionally
Proficient in handling healthcare claims
Knowledge of claim adjudication processes and procedures
Experience using CRM (Customer Relationship Manager) software
Excellent customer service skills, with the ability to resolve issues promptly and effectively
Ability to supervise and lead a team, ensuring high-quality customer service at all times

What we offer:

medical
vision
dental
life and disability insurance
401(k) plan

Additional Information:

Job Posted:
March 25, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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