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Office Angels Logo Office Angels · Customer Service

Customer Service Supervisor

United Kingdom, Exeter 25500.00 - 27200.00 GBP / Year · Job Posted June 04, 2025
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Job Description

An exciting new opportunity has arisen working as a Customer Service Supervisor a national company who are experiencing a period of growth. This role is office based and would suit someone who is currently in a Customer Service role looking for the move into management or someone in a supervisory role in a different environment such as retail but wanting to step into an office role!

Job Responsibility

  • To oversee a team of four Customer Service Administrators
  • Coach and mentor the team and identify any training needs
  • To process all documentation correctly and maintain files and records according to procedures
  • To expand business/obtain appointments form customer base
  • To action messages received
  • To forward queries and keep managers, supervisors, colleagues informed as necessary
  • Assist with answering customer calls
  • Organise the work schedule for the customer service team including lunch cover and holiday requests
  • Respond to email enquires and general administrative tasks as per the needs of the team

Requirements

  • Excellent communication skills and telephone manner
  • Strong customer service experience
  • Computer skills and a willingness to learn
  • A can do attitude where no job is too big or small
  • A positive disposition and someone who enjoys a fun dynamic environment
  • Ideally some supervisory experience but not essential

Nice to have

Ideally some supervisory experience but not essential

What we offer

23 days plus Bank Holidays increasing each year, free parking

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