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Customer Service Supervisor

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Office Angels

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Location:
United Kingdom, Exeter

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

28000.00 - 30000.00 GBP / Year

Job Description:

An exciting new opportunity has arisen working as a Customer Service Supervisor a national company who are experiencing a period of growth. This is a new role and an exciting opportunity to be integral part of the customer service team and fully support and coach a small team of 4 dedicated Customer Service Administrators. You will provide an office based link between customer and company in order to satisfy queries, record & resolve problems and ensure a high standard of customer care in accordance with our customer commitment.

Job Responsibility:

  • Oversee a team of four Customer Service Administrators
  • Coach and mentor the team and identify any training needs
  • Process all documentation correctly and maintain files and records according to procedures
  • Expand business/obtain appointments form customer base
  • Action messages received
  • Forward queries and keep managers, supervisors, colleagues informed as necessary
  • Assist with answering customer calls
  • Organise the work schedule for the customer service team including lunch cover and holiday requests
  • Respond to email enquires and general administrative tasks as per the needs of the team

Requirements:

  • Excellent communication skills and telephone manner
  • Strong customer service experience
  • Computer skills and a willingness to learn
  • A can do attitude where no job is too big or small
  • A positive disposition and someone who enjoys a fun dynamic environment
  • Ideally some supervisory experience but not essential

Nice to have:

Ideally some supervisory experience but not essential

What we offer:
  • 22 days plus Bank Holidays increasing each year
  • free parking
  • profitability and sales bonus

Additional Information:

Job Posted:
October 03, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:
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