Customer Service Supervisor Job at Robert Half (Franklin)

Customer Service Supervisor

We are seeking a dedicated Customer Service Supervisor to join our team in Winst...

Location

United States , Winston-Salem

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 3 years of experience in a customer service role
Proven experience in answering inbound calls effectively and professionally
Proficient in handling healthcare claims
Knowledge of claim adjudication processes and procedures
Experience using CRM (Customer Relationship Manager) software
Excellent customer service skills, with the ability to resolve issues promptly and effectively
Ability to supervise and lead a team, ensuring high-quality customer service at all times

Job Responsibility

Overseeing the customer service team and enhancing service procedures to improve customer satisfaction
Handling complex customer service issues and ensuring timely resolution
Monitoring and analyzing customer service performance metrics to drive improvements
Coordinating with the team to handle healthcare claims-related inquiries from customers
Utilizing CRM tools to maintain and update customer records and track interactions
Implementing strategies to improve quality of service, productivity and profitability
Collaborating with team members to understand their challenges and identify improvements
Providing guidance and support to the team, fostering a supportive and cohesive work environment
Ensuring adherence to company policies and regulations related to customer service
Leading and motivating the team to meet and exceed their performance goals

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Customer Service Supervisor

A growing organization in the Twin Cities, MN, is seeking an on-site Customer Se...

Location

United States , Twin Cities, MN

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 3+ years in customer service
At least 1-2 years in a supervisory or team lead role
Strong communication, leadership, and problem-solving abilities
Proficiency with customer relationship management (CRM) systems is a plus
High school diploma or equivalent
An associate or bachelor’s degree is a plus
Ability to work fully on-site in the Twin Cities area during standard business hours

Job Responsibility

Lead and motivate a team of customer service representatives to achieve high performance and meet organizational goals
Oversee daily operations of the customer service department to ensure seamless and accurate service delivery
Address and resolve escalated customer inquiries, complaints, or concerns, ensuring a positive customer experience
Monitor team productivity through metrics, reporting, and feedback sessions to identify areas for improvement
Train, coach, and develop team members to enhance their skills and maintain a service-focused mindset
Coordinate with other departments to streamline communication and ensure customer satisfaction
Maintain up-to-date knowledge of company products, services, and processes to support customers effectively

What we offer

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Fulltime

Customer Service Supervisor

My client is looking for a bright and engaging Customer Service Supervisor to su...

Location

United Kingdom , Dartford

Salary:

40000.00 - 45000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Passionate about working collaboratively with other departments
Nurturing and motivating approach
Excellent client management skills
Previous experience in a supervisory level role

Job Responsibility

Being an active member of the Customer Service department and supporting clients in the after-sales stage to chase order statuses, locate missing items, resolve complaints and process returns
Motivating and encouraging a team of 5 including 2x Customer Service, 2x Dispatch and 1 remote Customer Service based at a different site
Monitoring and reporting on performance against key metrics including response times, resolution times, returns times and call volumes
Attending weekly Department meetings and making active contributions
Working closely with Transport Manager and Sales manager to resolve operational issues and improve service to loyal customer base
Hold weekly huddle meeting with team

What we offer

Free lunch every day
gross profit bonus scheme
increasing annual leave up to 24 days

Fulltime

Customer Service Supervisor

An exciting new opportunity has arisen working as a Customer Service Supervisor ...

Location

United Kingdom , Exeter

Salary:

25500.00 - 27200.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Excellent communication skills and telephone manner
Strong customer service experience
Computer skills and a willingness to learn
A can do attitude where no job is too big or small
A positive disposition and someone who enjoys a fun dynamic environment
Ideally some supervisory experience but not essential

Job Responsibility

To oversee a team of four Customer Service Administrators
Coach and mentor the team and identify any training needs
To process all documentation correctly and maintain files and records according to procedures
To expand business/obtain appointments form customer base
To action messages received
To forward queries and keep managers, supervisors, colleagues informed as necessary
Assist with answering customer calls
Organise the work schedule for the customer service team including lunch cover and holiday requests
Respond to email enquires and general administrative tasks as per the needs of the team

What we offer

23 days plus Bank Holidays increasing each year, free parking

Fulltime

Customer Service Supervisor / Team Leader

Our client is a well-established and highly respected player within the trading ...

Location

United Kingdom , Kingston Upon Thames

Salary:

28000.00 - 34000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Proven line management or supervisory experience, ideally in a sales admin or customer service setting
Strong IT skills, including Word and experience within a Windows environment
Excellent time management and the ability to work effectively to deadlines
Great organisational skills and attention to detail
Professional communication skills - confident and assertive without being aggressive
A flexible, proactive approach and the ability to work well as part of a multi-tasking team
A strong customer service mindset and ability to stay focused in a busy environment

Job Responsibility

Supervising a strong admin team, conducting regular 1:1s, managing the Saturday rota, allocating holidays, and ensuring full cover during absences
Monitoring desk workloads and redistributing tasks to maintain efficiency and service levels
Overseeing admin processes across both Sales and Purchase functions
Providing administrative support to the trading desks and assisting with consignment management
Managing sales data input, stock monitoring, pricing entries, and invoice checking
Maintaining both electronic and paper-based records in an organised, accurate manner

What we offer

Hybrid working pattern (3 days in the office, 2 days from home)
23 days holiday + bank holidays (pro rata for part-time)
Paid overtime for Saturday rota (1 in 3 rotation)
Contributory pension scheme (5% employee / 3% employer) after 3-month probation
Strong potential for professional development and exposure to commercial functions

Fulltime

Customer Service Supervisor

An exciting new opportunity has arisen working as a Customer Service Supervisor ...

Location

United Kingdom , Exeter

Salary:

28000.00 - 30000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Excellent communication skills and telephone manner
Strong customer service experience
Computer skills and a willingness to learn
A can do attitude where no job is too big or small
A positive disposition and someone who enjoys a fun dynamic environment
Ideally some supervisory experience but not essential

Job Responsibility

Oversee a team of four Customer Service Administrators
Coach and mentor the team and identify any training needs
Process all documentation correctly and maintain files and records according to procedures
Expand business/obtain appointments form customer base
Action messages received
Forward queries and keep managers, supervisors, colleagues informed as necessary
Assist with answering customer calls
Organise the work schedule for the customer service team including lunch cover and holiday requests
Respond to email enquires and general administrative tasks as per the needs of the team

What we offer

22 days plus Bank Holidays increasing each year
free parking
profitability and sales bonus

Fulltime

Customer Service Supervisor

An exciting new opportunity has arisen working as a Customer Service Supervisor ...

Location

United Kingdom , Exeter

Salary:

28000.00 - 33000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Excellent communication skills and telephone manner
Strong customer service experience
Computer skills and a willingness to learn
A can do attitude where no job is too big or small
A positive disposition and someone who enjoys a fun dynamic environment
Ideally some supervisory experience but not essential

Job Responsibility

Oversee a team of four Customer Service Administrators
Coach and mentor the team and identify any training needs
Process all documentation correctly and maintain files and records according to procedures
Expand business/obtain appointments form customer base
Action messages received
Forward queries and keep managers, supervisors, colleagues informed as necessary
Assist with answering customer calls
Organise the work schedule for the customer service team including lunch cover and holiday requests
Respond to email enquires and general administrative tasks as per the needs of the team

What we offer

22 days plus Bank Holidays increasing each year
free parking
profitability and sales bonus

Fulltime

French Customer Service Supervisor

French speaking Customer Service Supervisor role leading a dynamic team and prov...

Location

United Kingdom , Ashford

Salary:

35000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Fluency in French and English (written and spoken)
Proven experience in a customer service role
Experience in a supervisory or leadership position
Exceptional communication and interpersonal skills
Strong problem-solving abilities
Customer-first mindset
Ability to multitask and thrive under pressure

Job Responsibility

Lead and mentor a team of talented customer service agents
Oversee daily operations and ensure team meets performance targets
Foster a positive and collaborative team environment
Handle customer inquiries and resolve issues promptly
Implement training programmes to enhance team skills
Monitor team performance and provide constructive feedback
Collaborate with other departments to improve processes and customer satisfaction

What we offer

Free on-site parking
24 days annual leave + Bank holidays
Development opportunities to grow skills and career

Fulltime

Customer Service Supervisor

Robert Half

Location:
United States , Franklin

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 13, 2026

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Job Description:

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Additional Information:

Job Posted:March 13, 2026

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