Customer Service Supervisor

• Supervise and manage the daily operations of the customer service team to ensure optimal performance
• Oversee patient appointment scheduling processes, including reminders and follow-ups
• Coordinate new patient registrations, verify demographic information, and obtain necessary authorizations
• Ensure accurate insurance verification and compliance with federal and state healthcare programs
• Monitor staff adherence to organizational policies and procedures while fostering a positive work environment
• Provide training and mentorship to team members, enhancing their customer service skills
• Collaborate with physicians and administrative staff to optimize scheduling and operational workflows
• Utilize Epic EMR software to manage patient records and scheduling efficiently
• Address patient inquiries and concerns promptly, ensuring a high level of satisfaction
• Implement quality assurance measures to maintain service standards and improve operational efficiency

• Proven experience in a supervisory role, preferably in a healthcare or customer service setting
• Strong knowledge of health insurance programs, including Medicare, Medi-Cal, and other federal/state options
• Proficiency with Epic EMR software or similar healthcare management systems
• Demonstrated ability to manage and train staff in a fast-paced environment
• Exceptional communication and interpersonal skills, with a focus on customer satisfaction
• High school diploma or equivalent
• Minimum of 2 years of experience in medical insurance or healthcare customer service
• Attention to detail and ability to exercise sound judgment in complex situations

Additional education or certifications in healthcare administration

• medical, vision, dental, and life and disability insurance
• eligible to enroll in our company 401(k) plan