Customer Service Supervisor, Office Angels

Office Angels

Location:
United Kingdom, Dartford

Category:
Customer Service

Contract Type:
Not provided

Salary:

40000.00 - 45000.00 GBP / Year

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Job Description:

My client is looking for a bright and engaging Customer Service Supervisor to support and act as an escalation point for a team of 5. My client is a market-leader in construction supply and has forged incredible relationships with very loyal clients. They are now keen to find a new Supervisor who can continue supporting these clients during the after-sales stage and help resolve customer issues.

Job Responsibility:

Being an active member of the Customer Service department and supporting clients in the after-sales stage to chase order statuses, locate missing items, resolve complaints and process returns
Motivating and encouraging a team of 5 including 2x Customer Service, 2x Dispatch and 1 remote Customer Service based at a different site
Monitoring and reporting on performance against key metrics including response times, resolution times, returns times and call volumes
Attending weekly Department meetings and making active contributions
Working closely with Transport Manager and Sales manager to resolve operational issues and improve service to loyal customer base
Hold weekly huddle meeting with team

Requirements:

Passionate about working collaboratively with other departments
Nurturing and motivating approach
Excellent client management skills
Previous experience in a supervisory level role

What we offer:

Free lunch every day
gross profit bonus scheme
increasing annual leave up to 24 days

Additional Information:

Job Posted:
May 16, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Customer Service Supervisor