Customer Service Supervisor Job at Office Angels (Dartford)

Customer Service Supervisor

As a Customer Service Supervisor, you will guide and manage a team of frontline ...

Location

United States , Indianapolis, Indiana

Salary:

55000.00 - 88000.00 USD / Year

Therma-Tru

Expiration Date

Until further notice

Requirements

5+ years of experience in a call center environment, including prior leadership or supervisory experience
Experience coaching and developing team members, including giving feedback and leading team meetings or training
Demonstrated written and verbal communication skills with the ability to analyze reports and data to track performance and drive improvements
Proficiency in Microsoft Office tools, including Excel and PowerPoint
Experience with contact center systems such as Nice CXone, SAP, Esker, and Webstation
Comfortable collaborating across teams and managing changing priorities in a dynamic environment

Job Responsibility

Manager, coach, and inspire a team of frontline customer service associates to achieve performance and quality goals
Oversee daily call center operations, including scheduling, workload balancing, and performance tracking
Provide guidance and support to your team by answering questions and resolving escalated customer concerns
Ensure service standards and procedures are consistently met across all customer interactions
Conduct regular one-on-ones, team huddles, and coaching sessions to develop talent and reinforce performance excellence
Collaborate with leadership and training teams to enhance efficiency, recognize achievements, and support associate growth
Partner cross-functionally with internal departments to resolve issues and improve the end-to-end customer experience
Manage daily, weekly, and monthly reporting on key metrics including productivity, error tracking, and KPIs
Support system testing, process audits, and rollout of new technologies and workflows
Provide backup support to the Customer Service Manager and fulfill ad-hoc requests as needed

What we offer

Annual bonus plan based on company and individual performance, or a role-based sales incentive plan
Robust health plans
Market-leading 401(k) program with a company contribution
Product discounts
Flexible time off benefits
Adoption benefits
Employee Resource Groups (ERGs)

Fulltime

French Customer Service Supervisor

Lead a dynamic team and provide exceptional customer service in a fast-paced env...

Location

United Kingdom , Ashford

Salary:

35000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Fluency in French and English (written and spoken)
Proven experience in a customer service role
Experience in a supervisory or leadership position
Exceptional communication and interpersonal skills
Strong problem-solving abilities
Customer-first mindset
Ability to multitask and thrive under pressure

Job Responsibility

Lead and mentor a team of talented customer service agents
Oversee daily operations and ensure team meets performance targets
Foster a positive and collaborative team environment
Handle customer inquiries and resolve issues promptly
Implement training programmes to enhance team skills
Monitor team performance and provide constructive feedback
Collaborate with other departments to improve processes and customer satisfaction

What we offer

Free on-site parking
24 days annual leave + Bank holidays
Development opportunities to grow skills and career

Fulltime

French Customer Service Supervisor

French speaking Customer Service Supervisor role leading a dynamic team and prov...

Location

United Kingdom , Ashford

Salary:

35000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Fluency in French and English (written and spoken)
Proven experience in a customer service role
Experience in a supervisory or leadership position
Exceptional communication and interpersonal skills
Strong problem-solving abilities
Customer-first mindset
Ability to multitask and thrive under pressure

Job Responsibility

Lead and mentor a team of talented customer service agents
Oversee daily operations and ensure team meets performance targets
Foster a positive and collaborative team environment
Handle customer inquiries and resolve issues promptly
Implement training programmes to enhance team skills
Monitor team performance and provide constructive feedback
Collaborate with other departments to improve processes and customer satisfaction

What we offer

Free on-site parking
24 days annual leave + Bank holidays
Development opportunities to grow skills and career

Fulltime

Customer Service Supervisor

An exciting new opportunity has arisen working as a Customer Service Supervisor ...

Location

United Kingdom , Exeter

Salary:

28000.00 - 33000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Excellent communication skills and telephone manner
Strong customer service experience
Computer skills and a willingness to learn
A can do attitude where no job is too big or small
A positive disposition and someone who enjoys a fun dynamic environment
Ideally some supervisory experience but not essential

Job Responsibility

Oversee a team of four Customer Service Administrators
Coach and mentor the team and identify any training needs
Process all documentation correctly and maintain files and records according to procedures
Expand business/obtain appointments form customer base
Action messages received
Forward queries and keep managers, supervisors, colleagues informed as necessary
Assist with answering customer calls
Organise the work schedule for the customer service team including lunch cover and holiday requests
Respond to email enquires and general administrative tasks as per the needs of the team

What we offer

22 days plus Bank Holidays increasing each year
free parking
profitability and sales bonus

Fulltime

Customer Service Supervisor

An exciting new opportunity has arisen working as a Customer Service Supervisor ...

Location

United Kingdom , Exeter

Salary:

28000.00 - 30000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Excellent communication skills and telephone manner
Strong customer service experience
Computer skills and a willingness to learn
A can do attitude where no job is too big or small
A positive disposition and someone who enjoys a fun dynamic environment
Ideally some supervisory experience but not essential

Job Responsibility

Oversee a team of four Customer Service Administrators
Coach and mentor the team and identify any training needs
Process all documentation correctly and maintain files and records according to procedures
Expand business/obtain appointments form customer base
Action messages received
Forward queries and keep managers, supervisors, colleagues informed as necessary
Assist with answering customer calls
Organise the work schedule for the customer service team including lunch cover and holiday requests
Respond to email enquires and general administrative tasks as per the needs of the team

What we offer

22 days plus Bank Holidays increasing each year
free parking
profitability and sales bonus

Fulltime

Customer Service Supervisor / Team Leader

Our client is a well-established and highly respected player within the trading ...

Location

United Kingdom , Kingston Upon Thames

Salary:

28000.00 - 34000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Proven line management or supervisory experience, ideally in a sales admin or customer service setting
Strong IT skills, including Word and experience within a Windows environment
Excellent time management and the ability to work effectively to deadlines
Great organisational skills and attention to detail
Professional communication skills - confident and assertive without being aggressive
A flexible, proactive approach and the ability to work well as part of a multi-tasking team
A strong customer service mindset and ability to stay focused in a busy environment

Job Responsibility

Supervising a strong admin team, conducting regular 1:1s, managing the Saturday rota, allocating holidays, and ensuring full cover during absences
Monitoring desk workloads and redistributing tasks to maintain efficiency and service levels
Overseeing admin processes across both Sales and Purchase functions
Providing administrative support to the trading desks and assisting with consignment management
Managing sales data input, stock monitoring, pricing entries, and invoice checking
Maintaining both electronic and paper-based records in an organised, accurate manner

What we offer

Hybrid working pattern (3 days in the office, 2 days from home)
23 days holiday + bank holidays (pro rata for part-time)
Paid overtime for Saturday rota (1 in 3 rotation)
Contributory pension scheme (5% employee / 3% employer) after 3-month probation
Strong potential for professional development and exposure to commercial functions

Fulltime

Customer Service Supervisor

An exciting new opportunity has arisen working as a Customer Service Supervisor ...

Location

United Kingdom , Exeter

Salary:

25500.00 - 27200.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Excellent communication skills and telephone manner
Strong customer service experience
Computer skills and a willingness to learn
A can do attitude where no job is too big or small
A positive disposition and someone who enjoys a fun dynamic environment
Ideally some supervisory experience but not essential

Job Responsibility

To oversee a team of four Customer Service Administrators
Coach and mentor the team and identify any training needs
To process all documentation correctly and maintain files and records according to procedures
To expand business/obtain appointments form customer base
To action messages received
To forward queries and keep managers, supervisors, colleagues informed as necessary
Assist with answering customer calls
Organise the work schedule for the customer service team including lunch cover and holiday requests
Respond to email enquires and general administrative tasks as per the needs of the team

What we offer

23 days plus Bank Holidays increasing each year, free parking

Fulltime

Customer Service Supervisor

A growing organization in the Twin Cities, MN, is seeking an on-site Customer Se...

Location

United States , Twin Cities, MN

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 3+ years in customer service
At least 1-2 years in a supervisory or team lead role
Strong communication, leadership, and problem-solving abilities
Proficiency with customer relationship management (CRM) systems is a plus
High school diploma or equivalent
An associate or bachelor’s degree is a plus
Ability to work fully on-site in the Twin Cities area during standard business hours

Job Responsibility

Lead and motivate a team of customer service representatives to achieve high performance and meet organizational goals
Oversee daily operations of the customer service department to ensure seamless and accurate service delivery
Address and resolve escalated customer inquiries, complaints, or concerns, ensuring a positive customer experience
Monitor team productivity through metrics, reporting, and feedback sessions to identify areas for improvement
Train, coach, and develop team members to enhance their skills and maintain a service-focused mindset
Coordinate with other departments to streamline communication and ensure customer satisfaction
Maintain up-to-date knowledge of company products, services, and processes to support customers effectively

What we offer

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Fulltime

Customer Service Supervisor

Office Angels

Location:
United Kingdom , Dartford

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
May 16, 2025

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