Customer Service Supervisor Job at 360 Resourcing Solutions (Romsey)

Customer Service Supervisor

360 Resourcing Solutions

Location:
United Kingdom , Romsey

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

12.71 GBP / Hour

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Job Description:

Interested in working at the UK’s favourite family theme park? Are you excited by the idea of joining a beautifully landscaped park that’s home to Peppa Pig World, thrilling rides, and stunning gardens? Does helping families create magical memories in a fun, friendly environment sound like your perfect day? Then this is the role for you! HB Leisure Ltd are looking for enthusiastic and people-centric individuals to work as Customer Service Supervisors (Games) at Paulton’s Park. As a Customer Services Supervisor (Games), you will play a key role in the success of our skill games operation. You’ll support and lead a team of Games Operators while ensuring the smooth running of our kiosks throughout the park.

Job Responsibility:

Lead, support, and motivate a team of Games Operators to deliver exceptional guest service
Oversee daily operations across multiple skill games kiosks, ensuring they are fully staffed, stocked, and guest‑ready
Engage with guests and maintain a fun, welcoming atmosphere throughout the park
Monitor performance and drive revenue, supporting the team to meet daily targets
Ensure compliance with safety, cash handling, and operational procedures
Handle machine or kiosk issues, escalating to management or maintenance when required
Support training, coaching, and onboarding of new team members
Maintain high standards of presentation, including cleanliness, signage, and prize displays

Requirements:

A strong communicator with natural leadership skills
Positive, outgoing, and confident engaging with guests of all ages
Honest, reliable, and responsible with a strong work ethic
Passionate about hospitality and creating joyful moments
Able to thrive in a fast‑paced outdoor environment
Available on weekdays, weekends, and bank holidays
Able to follow instructions and uphold company standards

What we offer:

Daily Bonus Scheme
Flexible working hours
Recommend A Friend Bonus
Discounts to hundreds of tops retailers
Unlimited access to wellbeing resources such as a virtual GP service, 24/7 employee assistance programme, and a virtual gym
Great career possibilities which include the opportunities to travel the globe
Staff Canteen
Discounted meals for all staff on site
Uniform provided
Public Transport Routes available to and from the park

Additional Information:

Job Posted:
January 21, 2026

Work Type:

On-site work

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