Customer Service Supervisor Job at Bio-Rad Laboratories (Budapest)

Customer Service Supervisor

Bio-Rad Laboratories

Location:
Hungary , Budapest

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a dedicated Customer Service Supervisor to lead a dynamic customer service team responsible for the UK region. The ideal candidate will possess strong leadership skills, excel in collaboration, actively participate in sales support, and provide unwavering support to their team. This role is critical in ensuring order accuracy, customer satisfaction, and meeting business targets.

Job Responsibility:

Supervise and mentor a team of customer service professionals, fostering a collaborative and productive work environment
Actively participate in sales calls and provide support to team members, ensuring seamless interactions between sales and customer service
Utilize advanced Excel knowledge to work with reports, perform data analysis, and implement corrective actions for continuous improvement
Ensure daily order entry, prioritize order accuracy, and maintain a zero backlog to exceed customer expectations
Oversee dispute resolution processes, handle escalations, and manage investigations to provide timely and effective solutions
Collaborate with the team to meet and exceed business targets, with a focus on order processing efficiency and accuracy
Monitor and ensure a high telephone pick-up rate to deliver superior customer service
Manage day-to-day customer service activities, ensuring smooth and efficient operations across multiple regions
Actively contribute to various team meetings and events to align with company strategies and goals

Requirements:

Fluency in English
Proven experience in people management and team leadership
Strong interpersonal and communication skills
Proficiency in Microsoft Excel and data analysis
Exceptional problem-solving and decision-making abilities
Excellent organizational and time management skills
Previous experience in customer service or a related field
Ability to handle high-pressure situations and meet strict deadlines
Ability to work independently
Ability to delegate tasks and utilize workforce efficiently
Ability to motivate and engage the team to get the best results
Ability to recognize talent
Constantly seeking process improvement opportunities
Ability to solve complex issues and connect the dots

Nice to have:

Any additional local language is advantageous
Familiarity with SAP and BI analytics

What we offer:

Life and accident insurance
Private Health Care Services – unlimited examinations, checkups in numerous specialties free of charge
Competitive salary and cafeteria
100% commuting allowance for non Budapest residents
Annual bonus
Annual salary review
Marriage and childbirth allowance
School start allowance
Loyalty award
Employee Referral Program with remarkable referral bonus
All You Can Move contract possibility/gym facility discount
Hybrid working model (3 days onsite and 2 days home office/week)

Additional Information:

Job Posted:
April 22, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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