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Bio-Rad Laboratories Logo Bio-Rad Laboratories · Customer Service

Customer Service Supervisor

Hungary, Budapest · Job Posted April 22, 2026
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Job Description

We are looking for a dedicated Customer Service Supervisor to lead a dynamic customer service team responsible for the UK region. The ideal candidate will possess strong leadership skills, excel in collaboration, actively participate in sales support, and provide unwavering support to their team. This role is critical in ensuring order accuracy, customer satisfaction, and meeting business targets.

Job Responsibility

  • Supervise and mentor a team of customer service professionals, fostering a collaborative and productive work environment
  • Actively participate in sales calls and provide support to team members, ensuring seamless interactions between sales and customer service
  • Utilize advanced Excel knowledge to work with reports, perform data analysis, and implement corrective actions for continuous improvement
  • Ensure daily order entry, prioritize order accuracy, and maintain a zero backlog to exceed customer expectations
  • Oversee dispute resolution processes, handle escalations, and manage investigations to provide timely and effective solutions
  • Collaborate with the team to meet and exceed business targets, with a focus on order processing efficiency and accuracy
  • Monitor and ensure a high telephone pick-up rate to deliver superior customer service
  • Manage day-to-day customer service activities, ensuring smooth and efficient operations across multiple regions
  • Actively contribute to various team meetings and events to align with company strategies and goals

Requirements

  • Fluency in English
  • Proven experience in people management and team leadership
  • Strong interpersonal and communication skills
  • Proficiency in Microsoft Excel and data analysis
  • Exceptional problem-solving and decision-making abilities
  • Excellent organizational and time management skills
  • Previous experience in customer service or a related field
  • Ability to handle high-pressure situations and meet strict deadlines
  • Ability to work independently
  • Ability to delegate tasks and utilize workforce efficiently
  • Ability to motivate and engage the team to get the best results
  • Ability to recognize talent
  • Constantly seeking process improvement opportunities
  • Ability to solve complex issues and connect the dots

Nice to have

  • Any additional local language is advantageous
  • Familiarity with SAP and BI analytics

What we offer

  • Life and accident insurance
  • Private Health Care Services – unlimited examinations, checkups in numerous specialties free of charge
  • Competitive salary and cafeteria
  • 100% commuting allowance for non Budapest residents
  • Annual bonus
  • Annual salary review
  • Marriage and childbirth allowance
  • School start allowance
  • Loyalty award
  • Employee Referral Program with remarkable referral bonus
  • All You Can Move contract possibility/gym facility discount
  • Hybrid working model (3 days onsite and 2 days home office/week)
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