Customer Service Supervisor Jobs

Customer Service Supervisor

Therma-Tru

Location:
United States, Indianapolis, Indiana

Category:
Customer Service

Contract Type:
Not provided

Salary:

55000.00 - 88000.00 USD / Year

Save Job

Apply Position

Job Description:

As a Customer Service Supervisor, you will guide and manage a team of frontline associates and ensure smooth daily, remote, call center operations. In this role, you will oversee scheduling, performance metrics, reporting, and workforce management while supporting your team through hands-on coaching, training, and issue resolution. You’ll also collaborate with cross-functional departments—including Transportation, Distribution, Pricing, and A/R—to improve the customer experience and support process enhancements. The Customer Service Supervisor plays a key role in advancing departmental goals and acts as a backup to the Customer Service Manager when needed.

Job Responsibility:

Manager, coach, and inspire a team of frontline customer service associates to achieve performance and quality goals
Oversee daily call center operations, including scheduling, workload balancing, and performance tracking
Provide guidance and support to your team by answering questions and resolving escalated customer concerns
Ensure service standards and procedures are consistently met across all customer interactions
Conduct regular one-on-ones, team huddles, and coaching sessions to develop talent and reinforce performance excellence
Collaborate with leadership and training teams to enhance efficiency, recognize achievements, and support associate growth
Partner cross-functionally with internal departments to resolve issues and improve the end-to-end customer experience
Manage daily, weekly, and monthly reporting on key metrics including productivity, error tracking, and KPIs
Support system testing, process audits, and rollout of new technologies and workflows
Provide backup support to the Customer Service Manager and fulfill ad-hoc requests as needed

Requirements:

5+ years of experience in a call center environment, including prior leadership or supervisory experience
Experience coaching and developing team members, including giving feedback and leading team meetings or training
Demonstrated written and verbal communication skills with the ability to analyze reports and data to track performance and drive improvements
Proficiency in Microsoft Office tools, including Excel and PowerPoint
Experience with contact center systems such as Nice CXone, SAP, Esker, and Webstation
Comfortable collaborating across teams and managing changing priorities in a dynamic environment

Nice to have:

Associate’s or Bachelor’s degree
Experience working on projects with other teams, such as improving processes or launching new tools

What we offer:

Annual bonus plan based on company and individual performance, or a role-based sales incentive plan
Robust health plans
Market-leading 401(k) program with a company contribution
Product discounts
Flexible time off benefits
Adoption benefits
Employee Resource Groups (ERGs)

Additional Information:

Job Posted:
December 12, 2025

Employment Type:

Fulltime

Work Type:

Remote work

View All Jobs In This Company

Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Welcome to CrawlJobs.com –
Your Global Job Discovery Platform

At CrawlJobs.com, we simplify finding your next career opportunity by bringing job listings directly to you from all corners of the web. Using cutting-edge AI and web-crawling technologies, we gather and curate job offers from various sources across the globe, ensuring you have access to the most up-to-date job listings in one place.