Customer Service Supervisor Job at Randstad (Abbotsford)

Customer Service Supervisor

Randstad

Location:
Canada , Abbotsford

Category:
Customer Service

Contract Type:
Not provided

Salary:

75000.00 - 85000.00 CAD / Year

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Job Description:

Are you a proactive leader with a passion for excellence in the food manufacturing industry? We are seeking a Customer Service Supervisor to join a dynamic team in Abbotsford. This is a pivotal leadership role where you will oversee customer service operations across British Columbia and Alberta, ensuring an exceptional experience from order placement to final delivery. As a Customer Service Supervisor, you will be the primary link between the order desk and key internal departments like sales, logistics, and finance. You will thrive in this fast-paced environment if you possess strong organizational skills and the ability to manage competing priorities with precision. This position offers a competitive salary of $75,000 – $85,000 and the chance to make a tangible impact on regional market growth.

Job Responsibility:

Supervise and support customer order desks in BC and AB, managing daily performance and service standards
Train, mentor, and evaluate order desk employees to maintain high productivity and customer satisfaction
Coordinate directly with customers and retail portals regarding order changes, product availability, and delivery logistics
Manage and dispute proposed deductions from late deliveries by tracking communications and collaborating with the logistics team
Oversee pricing accuracy by maintaining customer-specific price lists and tracking rebate programs
Lead cross-departmental efforts with Production and Logistics to ensure order allocations align with inventory supply
Handle and resolve customer complaints promptly, following established management procedures to ensure professional resolution
Generate monthly sales reports and documentation for stakeholders, including government-required traceability records
Support new product launches and marketing initiatives by ensuring sell sheets and portal entries are accurate
Ensure departmental compliance with health, safety, and environmental regulations, holding staff accountable for safe work procedures

Requirements:

Minimum of 3–5 years in a supervisory or senior customer service role, preferably in a manufacturing environment
University degree in Business is preferred
Advanced proficiency in Microsoft Office (Word, Excel) and experience with ERP systems or customer portals
Proven leadership ability to train, mentor, and work effectively as part of a collaborative team
Exceptional communication skills, including professional writing, superior telephone manners, and interpersonal skills
Meticulous attention to detail with strong records maintenance and filing system skills
Strong knowledge of general office procedures involving procurement, distribution, and data privacy laws
Superior time management and multitasking skills, with the ability to prioritize tasks under minimal supervision
Demonstrated ability to use judgment, reasoning, and discretion, especially when handling confidential information
Flexibility for occasional travel between British Columbia and Alberta

What we offer:

Competitive annual salary range of $75,000 – $85,000
Leadership role in a stable and growing sector (Food Production/Manufacturing)
Opportunity to oversee a multi-province territory (BC and Alberta)
Professional growth through cross-departmental collaboration with Finance, Sales, and Logistics
Comprehensive health and safety environment that prioritizes employee well-being

Additional Information:

Job Posted:
February 22, 2026

Expiration:
April 19, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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