Customer Service Supervisor

• Supervising and supporting a team of customer service advisors
• Managing daily workloads and ensuring customer queries are resolved efficiently
• Acting as the escalation point for complex customer issues
• Monitoring KPIs, service levels, and team performance
• Coaching, training, and developing team members
• Liaising with production, sales, and logistics to ensure smooth order processing
• Identifying and implementing process improvements

• Previous experience in a customer service supervisor or team leader role
• Experience within a manufacturing, engineering, or B2B environment (preferred)
• Strong leadership and communication skills
• A hands-on, adaptable approach suitable for a temp-to-perm role
• Strong problem-solving abilities and customer-focused mindset
• Good IT skills, including CRM systems and MS Office

Experience within a manufacturing, engineering, or B2B environment

• Temp-to-perm opportunity
• Opportunity to secure a permanent position