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Customer Service Supervisor

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Twin Cities, MN

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

A growing organization in the Twin Cities, MN, is seeking an on-site Customer Service Supervisor to oversee daily operations, ensure excellent customer experiences, and drive team performance.

Job Responsibility:

  • Lead and motivate a team of customer service representatives to achieve high performance and meet organizational goals
  • Oversee daily operations of the customer service department to ensure seamless and accurate service delivery
  • Address and resolve escalated customer inquiries, complaints, or concerns, ensuring a positive customer experience
  • Monitor team productivity through metrics, reporting, and feedback sessions to identify areas for improvement
  • Train, coach, and develop team members to enhance their skills and maintain a service-focused mindset
  • Coordinate with other departments to streamline communication and ensure customer satisfaction
  • Maintain up-to-date knowledge of company products, services, and processes to support customers effectively

Requirements:

  • Minimum of 3+ years in customer service
  • At least 1-2 years in a supervisory or team lead role
  • Strong communication, leadership, and problem-solving abilities
  • Proficiency with customer relationship management (CRM) systems is a plus
  • High school diploma or equivalent
  • An associate or bachelor’s degree is a plus
  • Ability to work fully on-site in the Twin Cities area during standard business hours

Nice to have:

  • Proficiency with customer relationship management (CRM) systems
  • An associate or bachelor’s degree
What we offer:
  • Medical, vision, dental, and life and disability insurance
  • Eligibility to enroll in company 401(k) plan

Additional Information:

Job Posted:
April 23, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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