Customer Service Supervisor, Robert Half

Robert Half

Location:
United States, Twin Cities, MN

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

A growing organization in the Twin Cities, MN, is seeking an on-site Customer Service Supervisor to oversee daily operations, ensure excellent customer experiences, and drive team performance.

Job Responsibility:

Lead and motivate a team of customer service representatives to achieve high performance and meet organizational goals
Oversee daily operations of the customer service department to ensure seamless and accurate service delivery
Address and resolve escalated customer inquiries, complaints, or concerns, ensuring a positive customer experience
Monitor team productivity through metrics, reporting, and feedback sessions to identify areas for improvement
Train, coach, and develop team members to enhance their skills and maintain a service-focused mindset
Coordinate with other departments to streamline communication and ensure customer satisfaction
Maintain up-to-date knowledge of company products, services, and processes to support customers effectively

Requirements:

Minimum of 3+ years in customer service
At least 1-2 years in a supervisory or team lead role
Strong communication, leadership, and problem-solving abilities
Proficiency with customer relationship management (CRM) systems is a plus
High school diploma or equivalent
An associate or bachelor’s degree is a plus
Ability to work fully on-site in the Twin Cities area during standard business hours

Nice to have:

Proficiency with customer relationship management (CRM) systems
An associate or bachelor’s degree

What we offer:

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Additional Information:

Job Posted:
April 23, 2025

Employment Type:

Fulltime

Work Type:

On-site work

View All Jobs In This Company

Job Link Share:

Welcome to CrawlJobs.com –
Your Global Job Discovery Platform

At CrawlJobs.com, we simplify finding your next career opportunity by bringing job listings directly to you from all corners of the web. Using cutting-edge AI and web-crawling technologies, we gather and curate job offers from various sources across the globe, ensuring you have access to the most up-to-date job listings in one place.

Customer Service Supervisor