Customer Service Supervisor

• Oversee the smooth daily operation of a corporate office
• Deliver a warm, professional, and personalised welcome to all visitors
• Ensure all spaces — from client-facing areas to meeting rooms — meet the highest standards of presentation, cleanliness, and functionality
• Manage maintenance issues with ownership and pace, keeping stakeholders informed throughout
• Support the end-to-end delivery of onsite meetings, workshops, and events
• Coordinate event logistics, including planning, catering, communications, and reporting
• Inspire, mentor, and develop the Customer Services team, fostering a positive, high-performing culture
• Monitor training needs using a skills matrix and coordinate ongoing development
• Lead performance reviews, probation meetings, PDRs, and regular one-to-ones
• Build strong, collaborative relationships with clients, landlords, and service partners
• Prepare clear and concise reports on a weekly, monthly, quarterly, and annual basis
• Handle complaints professionally, ensuring appropriate escalation and documentation
• Maintain up-to-date Health & Safety documentation and ensure full compliance

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
• Preferably have previous team leadership experience in front-of-house within a luxury hotel, premium airlines, or a corporate business environment
• Have passion to deliver excellent guest service in everything that they do
• Be adaptable and flexible, creative and proactive, organised and detail-oriented, process-driven, and resourceful with a can-do attitude
• Have excellent time management and communication skills (verbal and written)
• Be able to easily build rapport with key stakeholders (internal, external and VIPs)
• Will be from a luxury hotel background within a 4 star or 5 star property
• 2 plus years of team management essential
• F&B events experience advantageous but not essential

F&B events experience

• Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards
• Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow
• Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support
• Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career
• Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions
• Give Back to Community: Take one paid day off annually to support a cause you’re passionate about