Customer Service Supervisor

• Manage customer communication to ensure timely updates on shipment schedules and delays, maintaining accuracy in QuickBooks
• Collaborate with the Office Manager to align inventory levels with scheduled shipments
• Work closely with sales staff to address incoming orders, estimates, and special requests, while providing detailed insights from customer interactions
• Offer complementary product suggestions based on customer needs and maintain knowledge of new offerings from company principals
• Partner with the Warehouse Manager to oversee shipping processes, including accuracy in documentation and adherence to special instructions
• Conduct weekly backorder audits to verify product availability, schedules, and data accuracy
• Create and manage purchase orders for drop shipments, ensuring follow-through from initiation to delivery
• Handle Return Goods Authorizations (RGAs) comprehensively, resolving customer concerns in a timely and satisfactory manner
• Maintain understanding of sales territories and commission structures to ensure accurate coding and payments
• Monitor and improve company processes related to data accuracy, including invoicing, assemblies, and bill of materials (BOMs)

• Minimum of 3 years of experience in customer service or supervisory roles
• Proficiency in QuickBooks and familiarity with managing purchase orders
• Strong understanding of account management and customer relationship practices
• Ability to oversee and improve operational processes, including returns and billing accuracy
• Excellent communication skills to coordinate with multiple departments and relay information effectively
• Knowledge of complementary products and the ability to offer suitable recommendations
• Detail-oriented approach to auditing and maintaining data accuracy
• Experience in a manufacturing environment is preferred

Experience in a manufacturing environment

• medical, vision, dental, and life and disability insurance
• eligible to enroll in our company 401(k) plan