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Customer Service Supervisor

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , St. Louis Park

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for an experienced and motivated Customer Service Supervisor to join our team in St. Louis Park. The role involves overseeing customer service operations, ensuring efficient processes, and maintaining high standards of client satisfaction.

Job Responsibility:

  • Supervise customer service representatives to ensure timely responses to inquiries regarding account status, order updates, data, and account history
  • Establish and maintain accurate customer accounts and ensure data integrity
  • Communicate customer feedback, concerns, and inventory-related issues to relevant departments for resolution
  • Manage implant registration processes, including reviewing and entering implant data while ensuring compliance with procedures
  • Collaborate with accounts payable teams to resolve outstanding invoices and ensure timely payments
  • Monitor inventory allocation to minimize backorders and maintain optimal stock levels
  • Oversee corporate distribution activities to facilitate smooth inventory movements

Requirements:

  • Proven experience in a customer service supervisory role
  • Strong organizational skills with the ability to prioritize tasks and manage multiple responsibilities effectively
  • Excellent written and verbal communication skills, with a keen attention to detail
  • Demonstrated problem-solving abilities and a proactive approach to resolving challenges
  • Ability to work independently and adapt to dynamic requirements in a fast-paced environment
  • Familiarity with collections, payroll, and administrative management
  • Proficiency in managing customer accounts and using customer service software
  • Experience in hybrid work environments, including coordinating team schedules and office rotations
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
March 01, 2026

Work Type:
Hybrid work
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