Customer Service Supervisor Job at W. W. Grainger (Tempe)

New

Customer Service Supervisor

Supervises a direct reporting staff who provides customer service to a variety o...

Location

United States , Stevens Point; Goldsboro; El Paso; Freeport; Nashville

Salary:

61900.00 - 92900.00 USD / Year

Sentry

Expiration Date

Until further notice

Requirements

Bachelor's Degree or equivalent work experience
Proficiency in Spanish preferred, but not required
5 years of previous work experience or knowledge of a customer service environment and previous supervisory experience
Ability to provide leadership to employees within a fast-paced call center environment
Ability to prioritize work and maintain appropriate service standards
Ability to analyze data, identify trends, and communicate results
Working knowledge of telecommunication systems and call center software
Knowledge of insurance processes, procedures, and systems beneficial
Ability to respond to sensitive inquiries or complaints from customers, state insurance departments, producers, and others with tact and diplomacy
Must be available to work non-standard hours including nights, weekends and holidays as needed.

Job Responsibility

Developing and implementing customer service standards
Coaching, counseling, and motivating your customer service team
Improving customer service quality results by studying, evaluating and formulating ideas
Maintaining knowledge of new or revised telecommunications systems
Providing work direction to your staff
Implementing policies and procedures
Providing expertise in handling sensitive/unusual customer service issues
Scheduling staff accordingly and tracking performance
Assisting with budget preparation and controlling operating expenses

What we offer

Scheduled Hybrid work model (Monday and Friday work from home if you choose)
In-office workspace and materials for your home office
Laptop and equipment for home office
Meal Subsidy available for associates who report to an office
401(K) plan with a dollar-for-dollar match on your first eight percent, plus immediate vesting
Tuition Reimbursement program
Generous Paid-Time Off plan
Volunteer-Time off
Group Medical, Dental, Vision, Life insurance
Parental leave

Fulltime

Customer Service Supervisor

Under limited supervision, the Customer Service Supervisor oversees the daily pl...

Location

United States , Memphis

Salary:

Not provided

Genuine Parts Company

Expiration Date

Until further notice

Requirements

Typically requires a bachelor's degree and three (3) to five (5) years of related experience
Leadership, communication, relationship and people management skills
Analytical and mathematic skills
Financial acumen
Reliability, organization and attention to detail
Customer relations skills including but not limited to skillful listening, presentation, strong critical thinking and problem solving

Job Responsibility

Monitors and evaluates performance metrics
Observes, ask questions, and coaches employees to detect variations and improve quality and productivity measures
Identifies training needs and conducts training on operating procedures and other work guidelines
Maintains a high level of communication with internal departments (e.g., Purchasing, Accounts Receivable) and coordinate with Outside Sales, Operations, and division leadership to achieve division goals
Create and/or improve department processes in conjunction with other areas
Provide assistance and guidance to Customer Service Representatives and Account Representatives
Facilitate communications on inquiries and orders
expedite orders/quotes
update customers as needed
Coordinates approval on pricing levels that deviate from system pricing and RMA/CM requests

What we offer

options for healthcare coverage
401(k)
tuition reimbursement
vacation pay
sick pay
holiday pay

Fulltime

Customer Service Supervisor

Under limited supervision, the Customer Service Supervisor oversees the daily pl...

Location

United States , Memphis

Salary:

Not provided

NAPA Auto Parts

Expiration Date

Until further notice

Requirements

Typically requires a bachelor's degree and three (3) to five (5) years of related experience
Leadership, communication, relationship and people management skills required
Analytical and mathematic skills required
Financial acumen required
Reliability, organization and attention to detail required
Customer relations skills including but not limited to skillful listening, presentation, strong critical thinking and problem solving

Job Responsibility

Monitors and evaluates performance metrics
Observes, ask questions, and coaches employees to detect variations and improve quality and productivity measures
Put corrective actions in place
Identifies training needs and conducts training on operating procedures and other work guidelines
Maintains a high level of communication with internal departments (e.g., Purchasing, Accounts Receivable) and coordinate with Outside Sales, Operations, and division leadership to achieve division goals
Create and/or improve department processes in conjunction with other areas. Facilitate change. Utilize lean tools and methodology
Provide assistance and guidance to Customer Service Representatives and Account Representatives
Facilitate communications on inquiries and orders
expedite orders/quotes
update customers as needed

What we offer

Options for healthcare coverage
401(k)
Tuition reimbursement
Vacation pay
Sick pay
Holiday pay

Fulltime

Customer Service Supervisor

Our client is seeking a bilingual Customer Service Supervisor to lead a customer...

Location

United States , Houston

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 5 years of customer service experience, including leadership responsibility within a call center or service-focused environment
Fluent Spanish and English communication skills, including speaking, reading, writing, and comprehension
Prior experience supervising a customer service team of two or more employees
Strong proficiency in Microsoft Excel for reporting, analysis, and performance tracking
Hands-on experience with CRM platforms, billing functions, and customer account support
Background developing measurable service KPIs
Demonstrated ability to resolve customer disputes, stay organized, and drive process improvements
Bachelor’s degree is strongly preferred

Job Responsibility

Lead, coach, and develop a customer service team of at least two employees, setting clear expectations and supporting day-to-day success
Oversee the resolution of complex customer issues, ensuring concerns are addressed promptly and effectively
Design and track key performance indicators to measure team productivity, service quality, and response effectiveness
Analyze service trends and operational data in Microsoft Excel to identify gaps and recommend practical improvements
Support billing-related inquiries and coordinate with internal teams to resolve account or payment discrepancies
Use CRM and call center tools, including dialer systems, to manage customer interactions and maintain accurate records
Create training plans and provide ongoing mentorship to strengthen communication, problem-solving, and service delivery skills
Review existing customer service processes and implement improvements that increase efficiency and enhance the customer experience

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan

Customer Service Supervisor

Our client, a fast-growing and internationally focused organisation, is seeking ...

Location

Ireland

Salary:

Not provided

The People Co.

Expiration Date

Until further notice

Requirements

Previous experience within a B2B customer service environment
Experience leading, supervising, or mentoring customer service teams
Strong organisational and time management skills with the ability to manage multiple priorities
Excellent communication skills, both written and verbal
Customer-focused mindset with a passion for delivering exceptional service
Strong problem-solving skills with the ability to handle escalated issues confidently
Good analytical skills with experience interpreting KPIs and performance data
Proficient in Microsoft Office and ERP/CRM systems such as SAP
Positive, adaptable, and able to thrive in a fast-paced environment

Job Responsibility

Lead, coach, and develop a customer service team to deliver high levels of customer satisfaction
Monitor team performance, providing regular feedback, support, and development
Manage team scheduling and resource planning to ensure operational efficiency
Promote a positive, collaborative, and customer-focused culture across the department
Handle escalated customer queries and resolve issues professionally and efficiently
Analyse KPIs and customer data to identify trends and improvement opportunities
Produce reports and insights to support operational and strategic decision-making
Support order management processes, ensuring accuracy and smooth customer delivery
Work cross-functionally with internal departments to improve communication and service delivery
Drive continuous improvement initiatives to enhance customer experience and operational performance

Fulltime

Customer Service Supervisor

We are looking for a Customer Service Supervisor to lead a call center team in P...

Location

United States , Camp Hill

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous experience supervising or leading employees in a call center or customer service environment
Strong background in customer service with the ability to handle escalations and support a high-quality customer experience
Demonstrated ability to manage team performance, provide coaching, and promote accountability
Comfortable making and overseeing outbound calls related to appointment setting and sales support
Excellent verbal communication skills and a detail-oriented, service-oriented approach
Strong organizational skills with the ability to manage multiple priorities in a fast-paced setting
Availability to support a Monday through Friday schedule, with flexibility to work in either a permanent or part-time capacity

Job Responsibility

Oversee day-to-day call center operations and provide direction to staff handling customer interactions and outbound outreach
Coach team members on effective communication techniques, customer service standards, and appointment-setting best practices
Monitor call activity, team productivity, and service performance to help ensure goals are achieved consistently
Assist with outbound calling efforts to schedule free estimate appointments and support sales-related follow-up activity
Address escalated customer concerns professionally and work with the team to resolve issues in a timely manner
Help maintain scheduling coverage and contribute to a smooth workflow across permanent and part-time team members
Reinforce quality expectations and provide ongoing feedback to strengthen team performance and customer satisfaction

What we offer

Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance
Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan
Free online training

Customer Service Supervisor

We are looking for a dedicated Customer Service Supervisor to lead and support a...

Location

United States , Franklin

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience in customer service management or a supervisory role
Strong knowledge of order entry and fulfillment processes
Excellent interpersonal and communication skills, both written and verbal
Ability to resolve customer issues effectively and efficiently
Proficiency in call center operations and customer service practices
Strong organizational skills with the ability to multitask and prioritize
Familiarity with reporting tools and data analysis related to customer service
Commitment to fostering a positive team environment and driving continuous improvement

Job Responsibility

Supervise and guide a team of five customer service representatives, ensuring productivity and quality standards are met
Oversee the complete order processing cycle, from entry to fulfillment, while identifying areas for improvement
Address and resolve customer inquiries or complaints promptly, maintaining a high level of satisfaction
Collaborate with internal departments to streamline communication and ensure seamless operations
Monitor team performance and provide regular feedback to support skill development
Implement strategies to enhance the efficiency of customer service processes and workflows
Ensure compliance with company policies and industry standards in all customer service activities
Prepare and analyze reports related to customer service metrics and team performance
Participate in recruiting and training efforts to build a strong customer service team
Act as a liaison between the team and management, facilitating clear communication and reporting

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

Customer Service Supervisor

As the Customer Service Supervisor , you’ll be at the heart of our vibrant Edinb...

Location

United Kingdom , Edinburgh

Salary:

Not provided

14forty

Expiration Date

Until further notice

Requirements

Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
Preferably have previous team leadership experience in front-of-house within a luxury hotel, premium airlines, or a corporate business environment
Have passion to deliver excellent guest service in everything that they do
Be adaptable and flexible, creative and proactive, organised and detail-oriented, process-driven, and resourceful with a can-do attitude
Have excellent time management and communication skills (verbal and written)
Be able to easily build rapport with key stakeholders (internal, external and VIPs)
Will be from a luxury hotel background within a 4 star or 5 star property
2 plus years of team management essential
F&B events experience advantageous but not essential

Job Responsibility

Oversee the smooth daily operation of a corporate office
Deliver a warm, professional, and personalised welcome to all visitors
Ensure all spaces — from client-facing areas to meeting rooms — meet the highest standards of presentation, cleanliness, and functionality
Manage maintenance issues with ownership and pace, keeping stakeholders informed throughout
Support the end-to-end delivery of onsite meetings, workshops, and events
Coordinate event logistics, including planning, catering, communications, and reporting
Inspire, mentor, and develop the Customer Services team, fostering a positive, high-performing culture
Monitor training needs using a skills matrix and coordinate ongoing development
Lead performance reviews, probation meetings, PDRs, and regular one-to-ones
Build strong, collaborative relationships with clients, landlords, and service partners

What we offer

Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards
Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow
Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support
Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career
Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions
Give Back to Community: Take one paid day off annually to support a cause you’re passionate about

Fulltime

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