Customer Service Supervisor, Office Angels

Customer Service Supervisor

Office Angels

Location:
United Kingdom, Exeter

Category:
Customer Service

Contract Type:
Not provided

Salary:

28000.00 - 33000.00 GBP / Year

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Job Description:

An exciting new opportunity has arisen working as a Customer Service Supervisor for a national company who are experiencing a period of growth. This role is office based and would suit someone who is currently in a Customer Service role looking for the move into management or someone in a supervisory role in a different environment such as retail but wanting to step into an office role. You will be joining a team who all support each other and laugh every day. This is a new role and an exciting opportunity to be integral part of the customer service team and fully support and coach a small team of 4 dedicated Customer Service Administrators. You will provide an office based link between customer and company in order to satisfy queries, record & resolve problems and ensure a high standard of customer care in accordance with our customer commitment.

Job Responsibility:

Oversee a team of four Customer Service Administrators
Coach and mentor the team and identify any training needs
Process all documentation correctly and maintain files and records according to procedures
Expand business/obtain appointments form customer base
Action messages received
Forward queries and keep managers, supervisors, colleagues informed as necessary
Assist with answering customer calls
Organise the work schedule for the customer service team including lunch cover and holiday requests
Respond to email enquires and general administrative tasks as per the needs of the team

Requirements:

Excellent communication skills and telephone manner
Strong customer service experience
Computer skills and a willingness to learn
A can do attitude where no job is too big or small
A positive disposition and someone who enjoys a fun dynamic environment
Ideally some supervisory experience but not essential

Nice to have:

Ideally some supervisory experience

What we offer:

22 days plus Bank Holidays increasing each year
free parking
profitability and sales bonus

Additional Information:

Job Posted:
November 07, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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