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Customer Service Supervisor

United Kingdom, London Watford · Job Posted May 27, 2026
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Job Description

This role will put you at the fore front of our Business Centre. It is a fast moving, challenging role that will give you great exposure to our vibrant customer base where you will have a direct influence over the service that we provide. Not only will you be managing a team in excess of 40 colleagues you will play a key role within the store's management team, assuming the role of Duty Manager at points throughout the week. This is a fantastic opportunity to be part of a successful team where you can kick start a career in Food Wholesaling.

Job Responsibility

  • Ensuring that the team comply with legal standards and company procedures at all times
  • Ensuring that your team are fully trained in cash handling to minimise losses
  • Controlling debt and recover overdue or failed payments from customers
  • Maintaining accurate and timely payroll records
  • Engaging with customers to prevent or resolve customer issues and complaints, utilising their feedback to improve customer service and satisfaction
  • Liaising with other department Supervisors to monitor orders for delivery
  • Managing a team of customer focused individuals throughout reception and checkout area

Requirements

  • Passionate about providing exceptional customer service
  • Flexible, adaptable and enjoys working with, as well as managing a team
  • An excellent communicator and have some experience in supervising or managing a team
  • Practical experience in the retail trade

What we offer

  • A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year
  • After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day
  • 10% off at Tesco Cafe and 20% off all F&F purchases
  • 10% off pay monthly & SIM only deals with Tesco Mobile
  • Up to 30% off car, pet and home insurance at Tesco bank
  • Free eye test when you spend £50 or more
  • 50% off health checks at Tesco Pharmacy
  • Exclusive access to discounted RAC breakdown cover rates
  • An exclusive deals and discounts website including a cycle to work scheme
  • After 3 months service, annual Save As You Earn share scheme
  • Retirement savings plan (pension) - save up to 5% and Booker will match your contribution
  • Life Assurance - up to three times annual pay
  • Health and Wellbeing support including Employee Assistance Programme and Virtual GP
  • A great holiday package

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