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Robert Half Logo Robert Half · Customer Service

Customer Service Supervisor

United States, St. Petersburg · Job Posted July 07, 2026
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Job Description

We are looking for a Customer Service Supervisor to lead front office operations in St. Petersburg, Florida. This contract to permanent position is ideal for someone who can guide a patient-facing team, promote high service standards, and support smooth daily clinic workflows. The role combines staff leadership, operational coordination, and hands-on problem-solving to help deliver an efficient and welcoming experience for patients and internal teams.

Job Responsibility

  • Direct daily activities of the front desk team and provide consistent leadership
  • Coach staff on delivering a positive patient and employee experience
  • Oversee onboarding and training for new team members
  • Monitor team performance, contribute to annual evaluations, and address performance concerns
  • Coordinate staffing coverage, manage schedules, review time records, and communicate workforce needs
  • Step into front office or insurance verification tasks during peak periods
  • Resolve patient concerns in collaboration with leadership
  • Support site meeting preparation by organizing materials
  • Partner with clinical, medical, and administrative colleagues to improve patient access and scheduling flow
  • Maintain compliance with privacy and confidentiality standards

Requirements

  • Bachelor’s degree in a related field
  • At least 6 years of supervisory experience in a community healthcare or mental health environment
  • Background working in a service-driven setting that uses metrics and performance measures to evaluate outcomes
  • Experience supporting multiple healthcare service lines and applying standard healthcare office policies and procedures
  • Proficiency with computers and Microsoft Office applications, along with the ability to learn and use organizational systems
  • Working knowledge of health insurance plans, eligibility processes, healthcare terminology, and relevant federal and state assistance programs
  • Strong written and verbal communication skills with the ability to exercise sound judgment and work effectively with colleagues
  • Bilingual English and Spanish skills are valued, and experience serving under-resourced communities is a plus

Nice to have

  • Bilingual English and Spanish skills
  • Experience serving under-resourced communities

What we offer

  • Medical
  • Vision
  • Dental
  • Life and disability insurance
  • 401(k) plan
  • Free online training
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