Customer Service Supervisor Job at 360 Resourcing Solutions (Sevenoaks)

Customer Service Supervisor

360 Resourcing Solutions

Location:
United Kingdom , Sevenoaks

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

FM Conway has an exciting opportunity for an experienced and people focused Customer Service Supervisor to join our Aggregates and Asphalt division. As our Customer Service Supervisor, you will lead a team of Customer Service Advisors ensuring all customer enquiries are handled efficiently and to the highest standard. Working closely with the Service Delivery Supervisor, you’ll oversee daily team operations, support customer relationships, and drive a culture of service excellence across the department. This is a full-time, permanent position based at our head office in Sevenoaks, working Monday to Friday, 08:30 to 17:30.

Job Responsibility:

Leading, motivating and supporting the Customer Service team to deliver a first class service
Overseeing daily workloads, ensuring all customer orders and enquiries are processed accurately and on time
Building strong relationships with key customers, understanding their needs and resolving any issues efficiently
Working closely with planning and operational teams to coordinate customer orders and delivery schedules
Managing customer escalations and identifying opportunities to improve service and processes
Monitoring team performance and providing coaching and feedback to support continuous improvement
Promoting a positive, collaborative and customer focused team culture

Requirements:

Previous experience in a customer service supervisory or team leader role
Ideally within a fast paced environment such as the asphalt, construction or manufacturing businesses
Confident communicating with both customers and colleagues
Highly organised
Comfortable leading by example
Strong IT skills
A hands on approach
A genuine passion for delivering excellent customer service

What we offer:

Career and professional development
23 days holiday plus bank holidays
Life assurance
Company pension
Access to opportunities for internal and external training
Access to a wide range of shopping discounts through our Rewarding Great People platform
Free access to on-site gym
Subsidised restaurant
24-hour advice lines and support from our mental health first aiders

Additional Information:

Job Posted:
January 05, 2026

Expiration:
January 20, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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