Customer Service Supervisor / Team Leader Job at Office Angels (Kingston Upon Thames)

Customer Service Team Leader – Construction

Campbell Property Group (CPG), one of Australia’s leading residential constructi...

Location

Australia , Norwest

Salary:

Not provided

DOMAINE HOMES

Expiration Date

Until further notice

Requirements

Proven experience as a hands-on customer service leader within the construction industry
Proven experience leading teams in high-volume customer centric environment
Demonstrated experience managing escalations and service recovery
Strong understanding of construction processes and customer touchpoints from contract to handover
Familiarity with HIA contracts, variations, DA/CDC processes, and document control
Proficient in CRM/project platforms such as ClickHome (or equivalent)
Empathetic and composed, with a strong sense of professionalism under pressure
People-focused and inspiring, with the ability to build trust and develop high-performing teams
Organised and detail-oriented, maintaining high standards of documentation and workflow
Collaborative and solutions-focused, fostering strong relationships across departments

Job Responsibility

Lead and coach a team of 6 CSCs across pre-construction and construction, setting clear expectations and career development plans
Conduct regular 1:1s, team meetings, and formal performance reviews
Drive a culture of accountability, ownership, and service excellence
Support onboarding, training, and continuous professional development of team members
Monitor customer satisfaction scores and proactively identify service improvement opportunities and team efficiencies
Act as the first point of contact for complex or escalated customer concerns
Monitor ClickHome workflows and milestone tracking to ensure accurate file progression
Maintain oversight of all customer touchpoints and communication triggers
Ensure all documentation is completed accurately and on time eliminating bottlenecks that impact progression or communication
Collaborate effectively with Drafting, Estimating, Permits, Site Supervisors, and other stakeholders

What we offer

Secure undercover parking
A welcome gift when you start – to make you feel at home
Competitive pay and flexible work options
A focus on your health and wellbeing – with multiple gym and health insurance discounts
Great retail deals – including travel, groceries, and more
Big savings on home builds, trades, suppliers and utilities
Ongoing learning through the CPG Academy, with mentoring and unlimited training
Opportunities to give back through our charity partners
Generous leave – including parental, volunteer, reservist and emergency services leave
Free wellbeing support for you and your family, including EAP and health coaching

Fulltime

Retail Supervisor / Team Leader

A Team Leader position at Greens Retail entails supporting the management team b...

Location

United Kingdom , Aberdeenshire

Salary:

12.99 - 13.00 GBP / Hour

Glenshire Group

Expiration Date

Until further notice

Requirements

Essential Food Retail Experience
Supervisory Experience (preferred, not mandatory)
Positive Attitude and Collaborative Skills
Flexibility to work shifts including early mornings, evenings, and weekends
Commitment to delivering results
Genuine passion for retail
Strong attention to detail
Must be 18 years of age or older

Job Responsibility

Supporting the management team by running shifts effectively
Motivating and driving yourself and colleagues to complete tasks
Delivering excellent customer experience
Creating a positive working environment
Prioritising workload to ensure exceptional store standards
Motivating the team to ensure tasks are completed
Building strong links with the local community and participating in local initiatives
Ensuring a clean, swift, and efficient operation
Complying with all Health & Safety regulations and operational procedures

What we offer

Weekly Pay
Colleague discount of 10% within retail stores and Subway, and 50% within Pizza Hut delivery sites
Refer a friend bonus
Anniversary rewards and celebrations
Part of a high-energy, ambitious group where creativity and new ideas are encouraged
Access to GroceryAid, a confidential support service

Parttime

People & Service Team Leader

We are looking for an energetic and inspiring People & Service Team Leader to su...

Location

United Kingdom , Stockton Teesside Park

Salary:

26445.00 GBP / Year

River Island

Expiration Date

Until further notice

Requirements

Previous experience in retail, preferably in a supervisor role
Passionate about fashion and stay updated on the latest trends
Strong communication and interpersonal skills
Can motivate and inspire a team to achieve their best
Proactive, adaptable, and thrive in a fast-paced environment
Love our products as much as we do

Job Responsibility

Consistently deliver great service and role model this throughout the store team
Create a diverse and inclusive environment where all your store team feel valued
Create a wellbeing culture in store by being a direct line of communication for the store team
Confidently duty manage in all areas of the store operation including product and operations
Support the People & Service Manager to consistently delight customers through delivering the best customer journey across service, people, visual and operations
Support the People & Service Manager to empower the team within store to deliver for the customer by always putting customer experience at the centre of decision making
Have a good understanding of commercial tools and how to use to drive actions
Take accountability to drive store KPIs, including sales, stock loss, payroll, conversion, voice of customer, RFID, and people KPIs
Support the management of store operations, including compliance with health & safety standards
Support the development of the store team to deliver a high performing, motivated and engaged store team who feel valued and recognised for their contribution

What we offer

Generous 50% staff discount & uniform allowance
Reducing Islanders everyday expenses through discounts, benefits, financial advice, wellbeing solutions and more through the Retail Trust
Stores fitted with Kindness Cupboards to support Islanders with basic food & hygiene products if needed
Support Islanders with all different family setups enhanced maternity, paternity, adoption & fertility treatment
Give as you earn scheme, a ‘Giver Island’ day each year and receive matched funding
Progression focus throughout Retail & Head Office
Support with upskilling skills through on the job training and qualifications
A generous bonus scheme & private pension plan
28 days (UK) 30 days (ROI) paid holiday, inclusive of Bank Holidays
Option to buy additional holiday

Fulltime

People & Service Team Leader

We are looking for an energetic and inspiring People & Service Team Leader to su...

Location

United Kingdom , Sheffield Meadowhall

Salary:

26445.00 GBP / Year

River Island

Expiration Date

Until further notice

Requirements

Previous experience in retail, preferably in a supervisor role
Passionate about fashion and stay updated on the latest trends
Strong communication and interpersonal skills
Ability to motivate and inspire a team
Proactive, adaptable, and thrive in a fast-paced environment
Love for the company's products
Ability to analyze customer feedback and sales data
Strong emotional intelligence
Comfortable with hands-on product movement, floor resets, and physical tasks
Willingness to work on weekends, public holidays, and key seasonal periods

Job Responsibility

Consistently deliver great service and role model this throughout the store team
Create a diverse and inclusive environment
Create a wellbeing culture in store
Confidently duty manage in all areas of the store operation
Support the People & Service Manager to delight customers
Support the People & Service Manager to empower the team
Have a good understanding of commercial tools
Take accountability to drive store KPIs
Support the management of store operations
Support the development of the store team

What we offer

Generous 50% staff discount & uniform allowance
Discounts, benefits, financial advice, wellbeing solutions through the Retail Trust
Kindness Cupboards with basic food & hygiene products
Enhanced maternity, paternity, adoption & fertility treatment support
Give as you earn scheme, a ‘Giver Island’ day each year and matched funding
Progression focus and support with upskilling
Generous bonus scheme & private pension plan
28 days (UK) paid holiday, inclusive of Bank Holidays
Option to buy additional holiday

Fulltime

People & Service Team Leader

We are looking for an energetic and inspiring People & Service Team Leader to su...

Location

United Kingdom , Trafford Centre

Salary:

26445.00 GBP / Year

River Island

Expiration Date

Until further notice

Requirements

Previous experience in retail, preferably in a supervisor role
Passionate about fashion and stay updated on the latest trends
Strong communication and interpersonal skills
Ability to motivate and inspire a team to achieve their best
Proactive, adaptable, and thrive in a fast-paced environment
Love for our products
Comfortable adapting to situations and juggling multiple tasks
Ability to analyse customer feedback and sales data
Strong emotional intelligence
Hands-on with product movement, floor resets, and physical tasks

Job Responsibility

Consistently deliver great service and role model this throughout the store team
Create a diverse and inclusive environment where all your store team feel valued
Create a wellbeing culture in store by being a direct line of communication for the store team
Confidently duty manage in all areas of the store operation including product and operations
Support the People & Service Manager to consistently delight customers through delivering the best customer journey across service, people, visual and operations
Support the People & Service Manager to empower the team within store to deliver for the customer by always putting customer experience at the centre of decision making
Have a good understanding of commercial tools and how to use to drive actions
Take accountability to drive store KPIs, including sales, stock loss, payroll, conversion, voice of customer, RFID, and people KPIs
Support the management of store operations, including compliance with health & safety standards
Support the development of the store team to deliver a high performing, motivated and engaged store team who feel valued and recognised for their contribution

What we offer

Generous 50% staff discount & uniform allowance
Discounts, benefits, financial advice, wellbeing solutions and more through Reward Gateway
Kindness Cupboards to support Islanders with basic food & hygiene products
Support with enhanced maternity, paternity, adoption & fertility treatment
Give as you earn scheme, a ‘Giver Island’ day each year and receive matched funding
Progression focus throughout Retail & Head Office
Support with upskilling skills through on the job training and qualifications
A generous bonus scheme & private pension plan
28 days (UK) paid holiday, inclusive of Bank Holidays
Option to buy additional holiday

Fulltime

People & Service Team Leader

We are looking for an energetic and inspiring People & Service Team Leader to su...

Location

United Kingdom , Thurrock

Salary:

26445.00 GBP / Year

River Island

Expiration Date

Until further notice

Requirements

Previous experience in retail, preferably in a supervisor role
Passionate about fashion and stay updated on the latest trends
Strong communication and interpersonal skills
Ability to motivate and inspire a team to achieve their best
Proactive, adaptable, and thrive in a fast-paced environment
Love for the company's products
Ability to analyse customer feedback and sales data
Strong emotional intelligence
Hands-on with product movement, floor resets, and physical tasks
Available to work on weekends, public holidays, and during key seasonal periods

Job Responsibility

Consistently deliver great service and role model this throughout the store team
Create a diverse and inclusive environment where all store team feel valued
Create a wellbeing culture in store by being a direct line of communication for the store team
Confidently duty manage in all areas of the store operation including product and operations
Support the People & Service Manager to consistently delight customers through delivering the best customer journey across service, people, visual and operations
Support the People & Service Manager to empower the team within store to deliver for the customer by always putting customer experience at the centre of decision making
Have a good understanding of commercial tools and how to use to drive actions
Take accountability to drive store KPIs, including sales, stock loss, payroll, conversion, voice of customer, RFID, and people KPIs
Support the management of store operations, including compliance with health & safety standards
Support the development of the store team to deliver a high performing, motivated and engaged store team who feel valued and recognised for their contribution

What we offer

Generous 50% staff discount & uniform allowance
Discounts, benefits, financial advice, wellbeing solutions and more through the Retail Trust
Kindness Cupboards to support with basic food & hygiene products
Enhanced maternity, paternity, adoption & fertility treatment support
Give as you earn scheme, a ‘Giver Island’ day each year and receive matched funding
Progression focus throughout Retail & Head Office
Support with upskilling skills through on the job training and qualifications
A generous bonus scheme & private pension plan
28 days (UK) paid holiday, inclusive of Bank Holidays
Option to buy additional holiday

Fulltime