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Customer Service Supervisor - Secondment

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Booker Group

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Location:
United Kingdom , Cowes

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

This role will put you at the fore front of our Business Centre. It is a fast moving, challenging role that will give you great exposure to our vibrant customer base where you will have a direct influence over the service that we provide. Not only will you be managing a team in excess of 40 colleagues you will play a key role within the store's management team, assuming the role of Duty Manager at points throughout the week. This is a fantastic opportunity to be part of a successful team where you can kick start a career in Food Wholesaling.

Job Responsibility:

  • Ensuring that the team comply with legal standards and company procedures at all times
  • Ensuring that your team are fully trained in cash handling to minimise losses
  • Controlling debt and recover overdue or failed payments from customers
  • Maintaining accurate and timely payroll records
  • Engaging with customers to prevent or resolve customer issues and complaints, utilising their feedback to improve customer service and satisfaction
  • Liaising with other department Supervisors to monitor orders for delivery
  • Managing a team of customer focused individuals throughout reception and checkout area

Requirements:

  • Passionate about providing exceptional customer service
  • Flexible, adaptable and enjoys working with, as well as managing a team
  • An excellent communicator and have some experience in supervising or managing a team
  • Practical experience in the retail trade
What we offer:
  • A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year
  • After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases
  • 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year
  • Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply
  • Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses
  • 50% off health checks at Tesco Pharmacy
  • Exclusive access to discounted RAC breakdown cover rates
  • An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme
  • After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount
  • Retirement savings plan (pension) - save up to 5% and Booker will match your contribution
  • Life Assurance - You are covered for death in service life cover of up to three times annual pay
  • Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family
  • A great holiday package

Additional Information:

Job Posted:
May 04, 2026

Expiration:
May 08, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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