Customer Service Supervisor/Leader Job at Robert Half (Boise)

Job Description

Lana Funkhouser with Robert Half is looking for a hands-on Customer Service Supervisor/Leader to support daily client service operations in Boise, Idaho. This position combines direct customer support with light team leadership, making it ideal for someone who enjoys solving problems, staying organized, and guiding a small office-based team. The role focuses on responding to customer inquiries, managing damage-related cases, and ensuring follow-up actions are completed accurately and on time.

Job Responsibility

Provide direct assistance to customers by handling incoming inquiries, addressing concerns, and delivering timely updates on open issues
Oversee the day-to-day work of a small customer service function, including guiding and supporting one team member
Manage damage-related cases from initial report through resolution by reviewing details, asking follow-up questions, and coordinating next steps with repair partners
Maintain accurate records of customer interactions, case activity, and service outcomes in Zoho and other internal platforms
Create and track service tickets, including requests submitted by internal teams as well as customer complaint documentation
Monitor fleet-related customer accounts and help ensure service issues are resolved with a high level of attention and professionalism
Conduct follow-up outreach to customers and internal stakeholders to confirm progress, clarify outstanding details, and close service gaps
Review supporting materials such as videos and case documentation to help investigate incidents and determine appropriate action
Contribute as an active working supervisor by balancing customer-facing responsibilities with leadership support in a fully in-office setting

Requirements

Previous experience in customer service, customer support, or call center environments
Ability to supervise or lead a small team while remaining actively involved in daily service work
Strong verbal and written communication skills with the ability to handle customer concerns professionally
Experience managing inbound calls, service follow-up, and issue resolution from start to finish
Familiarity with Zoho or similar ticketing systems used for case tracking and documentation
Comfortable working on-site in Boise, Idaho, with availability for a Monday through Friday schedule and some flexibility as needed
Strong organizational skills and attention to detail when maintaining records, investigating claims, and coordinating with multiple parties

What we offer

Medical, vision, dental, and life and disability insurance
enrollment in company 401(k) plan

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