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Customer Service Supervisor (Arcade & Games)

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360 Resourcing Solutions

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Location:
United Kingdom , Exeter

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

12.71 GBP / Hour
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Job Description:

Are you excited by the idea of working at Crealy Adventure Park, one of Devon’s biggest and most-loved family attractions? Do you love the thought of spending your days in a vibrant park filled with award‑winning rides, adventurous play areas, friendly animals, and unforgettable family fun? If helping guests create magical memories in an energetic, outdoor environment sounds like your perfect job, then this is the role for you! HB Leisure Ltd are looking for enthusiastic and people-centric individuals to work as Customer Service Supervisors (Games) at Paulton’s Park. As a Customer Services Supervisor (Arcade & Games), you will play a key role in the success of our skill games operation. You’ll support and lead a team of Games Operators while ensuring the smooth running of our kiosks throughout the park.

Job Responsibility:

  • Lead, support, and motivate a team of Games Operators to deliver exceptional guest service
  • Oversee daily operations across multiple skill games kiosks, ensuring they are fully staffed, stocked, and guest‑ready
  • Engage with guests and maintain a fun, welcoming atmosphere throughout the park
  • Monitor performance and drive revenue, supporting the team to meet daily targets
  • Ensure compliance with safety, cash handling, and operational procedures
  • Handle machine or kiosk issues, escalating to management or maintenance when required
  • Support training, coaching, and onboarding of new team members
  • Maintain high standards of presentation, including cleanliness, signage, and prize displays

Requirements:

  • A strong communicator with natural leadership skills
  • Positive, outgoing, and confident engaging with guests of all ages
  • Honest, reliable, and responsible with a strong work ethic
  • Passionate about hospitality and creating joyful moments
  • Able to thrive in a fast‑paced outdoor environment
  • Available on weekdays, weekends, and bank holidays
  • Able to follow instructions and uphold company standards
What we offer:
  • Daily Bonus Scheme
  • Flexible working hours
  • Recommend A Friend Bonus (Subject to T&C's)
  • Discounts to hundreds of tops retailers
  • Unlimited access to wellbeing resources such as a virtual GP service, 24/7 employee assistance programme providing professional support and advice, and a virtual gym hosting a range of free online workouts
  • Great career possibilities which include the opportunities to travel the globe (Asia, Europe, Dubai, USA, etc.) and work in some of the world’s most amazing locations
  • Uniform provided
  • 50% discount on all onsite catering
  • Free onsite Gym
  • On Site Parking

Additional Information:

Job Posted:
March 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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