Customer service specialiste Jobs

Customer service specialiste

Randstad

Location:
Canada , Laval

Category:
Customer Service

Contract Type:
Not provided

Salary:

50000.00 - 55000.00 CAD / Year

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Job Description:

We're on the hunt for the next Customer Service Representative to join a renowned company specializing in personal protective equipment. If you're passionate about delivering exceptional service and thrive in a dynamic, bilingual environment, this opportunity is for you! As a Customer Service Representative, you'll be the first point of contact for our valued customers, sales representatives, and end-users across Canada. You'll play a key role in ensuring high customer satisfaction through effective communication and proactive problem-solving.

Job Responsibility:

Manage a high volume of incoming calls from clients, sales representatives, and end-users
Respond to emails and client inquiries regarding product information, order statuses, and other questions
Generate quotes for clients and obtain necessary pricing from product management
Develop and maintain a comprehensive knowledge base of our evolving product offerings
Provide superior customer service by building strong relationships with existing clients and business partners
Proactively resolve customer issues to ensure a smooth and positive experience

Requirements:

5 to 10 years of relevant customer service experience
Proficiency in French and English (essential bilingualism)
Proficiency and in-depth knowledge of Microsoft Office software (Word, Excel, PowerPoint, Outlook)
Practical knowledge of an ERP system (Enterprise Resource Planning)

Nice to have:

Excellent communication and interpersonal skills, both verbal and written
Strong operational capabilities and a proven ability to manage multiple tasks simultaneously while meeting tight deadlines
An exceptional focus on customer service and keen attention to client requests
Ability to effectively manage stress in a fast-paced environment

What we offer:

Comprehensive Group Insurance (medical and dental coverage)
RRSP (Registered Retirement Savings Plan)
AFTERNOON SCHEDULE : 11am to 8pm mon-fri
Hybrid Work Schedule after 3 months (3 days in office / 2 days remote, if desired) for a better work-life balance
2 to 3 weeks of annual vacation
5 personal days per year
Job Stability: We're proud to have had no employee turnover in the last year, which speaks volumes about our excellent company culture

Additional Information:

Job Posted:
December 27, 2025

Expiration:
February 01, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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