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Customer Service Specialist

https://www.edp.com Logo

EDP

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Location:
Portugal , Lisboa

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are EDP, a global energy company present in around 29 markets with a particular emphasis on renewable energies. With more than 45 years of experience, we have been consolidating a relevant presence on the world energy scene based on the commitment to be all-green by 2030, leading the energy transition. With more than 13,000 employees around the world, we are committed to using our energy and heart to drive a better tomorrow. EDP Comercial is looking to strengthen its team by hiring a Customer Service Specialist.

Job Responsibility:

  • Provide technical support and customer service within solar, energy storage, and electric mobility solutions
  • Support field service operations and ensure high-quality technical assistance to customers and partners
  • Monitor and support the solar installation process, ensuring compliance with technical and operational standards
  • Collaborate with multidisciplinary teams (technical, operations, and customer service) to resolve complex issues
  • Contribute to the creation, optimization, and standardization of processes and procedures
  • Support backoffice and call center operations with technical expertise when required
  • Structure and improve workflows to increase operational efficiency and service quality
  • Ensure effective communication with stakeholders, providing clear and accurate information
  • Support workforce planning activities using WFM tools when applicable

Requirements:

  • 3 to 5 years of relevant professional experience
  • Strong electrical knowledge
  • Solid experience in solar energy, storage systems, and electric mobility solutions
  • Experience in field service or solar technical support environments
  • Knowledge of the solar installation process and related technologies
  • Familiarity with call center or backoffice environments is a plus
  • Experience with workforce management (WFM) tools is valued
  • Ability to work in multidisciplinary teams
  • Strong communication and interpersonal skills
  • Structured thinking and ability to manage complex workflows
  • Problem-solving mindset and critical thinking skills
  • Availability for frequent nationwide travel
  • Academic background in Electrical Engineering or similar is preferred
  • Fluency in Portuguese and English

Nice to have:

  • Familiarity with call center or backoffice environments
  • Experience with workforce management (WFM) tools

Additional Information:

Job Posted:
May 05, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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