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Customer service specialist

https://www.randstad.com Logo

Randstad

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Location:
Netherlands , Amsterdam

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

3450.00 EUR / Month
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Job Description:

Are you ready to be a pioneer in the exciting world of AI. A big food delivery company is launching a groundbreaking AI initiative and is looking for talented Customer service specialist Dutch/English to help shape the future of customer interaction. As a vital link between the AI sales agents, partners, and internal teams, you'll ensure the partners receive an exceptional experience. This is a unique opportunity to not only contribute to a new environment but also to actively develop and document new processes and ways of working. If you're a problem-solver with a data-driven mindset and a knack for excellent communication, this Customer service specialist Dutch/English role is for you.

Job Responsibility:

  • Monitoring partner inquiries (phone, email, WhatsApp) and feedback to identify areas for AI agent improvement, then collaborating with the Agent Operations team
  • Stepping in as the "human-in-the-loop" to troubleshoot and resolve escalations from the AI sales agent, ensuring a seamless partner experience
  • Accurately maintaining partner interaction records in CRM systems for performance tracking and analysis
  • Continuously providing valuable feedback to the Agent Operations and Data teams to enhance agent performance and optimize processes
  • Collaborating cross-functionally with internal teams like Sales Process, Data, and Account Management to guarantee a cohesive partner journey

Requirements:

  • Fluent in both Dutch and English, both spoken and written
  • Highly data-savvy with a strong analytical and problem-solving ability
  • Adaptable and eager to learn in a fast-paced, evolving environment
  • A proactive communicator who enjoys collaborating with various teams
  • Enthusiastic about contributing to the development of new AI sales processes
What we offer:

Travel reimbursement

Additional Information:

Job Posted:
January 03, 2026

Expiration:
May 28, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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