Customer Service Specialist Job at Robert Half (Carrollton)

Customer Service Specialist

Robert Half

Location:
United States , Carrollton

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Customer Service Specialist is responsible for building customer loyalty and confidence by receiving and responding to inquiries across all communication channels. Acting as the main point of contact for products and services, you will work directly with customers and sales professionals to ensure exceptional service, resolve issues, and elevate the customer experience. This role requires a collaborative approach to problem resolution, a commitment to achieving customer expectations, and a drive to continuously strengthen customer relationships.

Job Responsibility:

Respond promptly and professionally to incoming calls, emails, and requests from customers and internal business partners
Communicate with customers to understand their needs, concerns, and requirements, ensuring active listening and empathy in all interactions
Seek support from team members as needed, and recommend effective solutions independently or in coordination with field representatives or managers
Perform item look-up, sourcing, and order placement tasks, collaborating with the Field Sourcing team as required. Enter and follow up on customer orders
Oversee the maintenance and tracking of stock, indirect, and direct orders. Manage and monitor back orders and open orders to ensure timely fulfillment
Process credits and returns accurately and within established timeframes
Maintain delivery status and order source tracking to guarantee successful, on-time deliveries
Identify, monitor, and recommend solutions to customer concerns, including any service failures
Maintain open lines of communication with external and internal partners in Sales, Operations, and Credit
Solve routine, straightforward problems by analyzing options using standard procedures
Apply product knowledge and a solid understanding of company policies, systems, and procedures to maximize customer satisfaction
Use available resources to organize, communicate, and document all customer interactions
Perform other duties as assigned or required

Requirements:

Demonstrate a professional image and consistently deliver high-quality work
Exhibit strong customer service skills with a friendly, courteous, and helpful demeanor
Possess excellent communication skills, including active listening, verbal, and written abilities
Maintain a high level of accuracy and attention to detail in all work
Recognize and resolve basic customer issues independently or with support from peers
Display motivation, a sense of urgency, and strong follow-up and problem-solving capabilities
Ability to prioritize tasks and achieve goals set by management
Exhibit strong time management and organizational skills
Embrace a collaborative approach and work effectively within the team
Commitment to continual learning and professional development
Proficient in systems and applications such as Salesforce.com, Compass IT Suite, Electronic Replenishment System (ERS), Microsoft Office (Word, Excel, Outlook), Zilliant/P2P, Uniscore/SFD/VOS
Contribute to a safe and positive work environment

What we offer:

medical
vision
dental
life and disability insurance
401(k) plan

Additional Information:

Job Posted:
January 06, 2026

Robert Half - All Job Offers

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