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Customer Service Specialist

https://www.randstad.com Logo

Randstad

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Location:
Australia , Sydney

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

60000.00 - 70000.00 AUD / Year
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Job Description:

As the Customer Service Specialist based in the Macquarie Park, NSW office, you will be the warm and welcoming face of the brand. In this contact centre role, you will nurture customer relationships by providing thoughtful, tailored customer care and sharing your passion for products.

Job Responsibility:

  • Nurturing customers with thoughtful support via phone and email
  • Collaborating with the sales support team to resolve complex enquiries
  • Empathising with clients to gently defuse complaints and manage escalations
  • Fostering lasting relationships with both new and loyal customers
  • Liaising with technical watchmakers and specialists to solve intricate product queries

Requirements:

  • At least 1 year of experience in a customer service or phone-based role
  • Warm and professional phone manner
  • Full Australian working rights
What we offer:
  • Work from home 1 day per week
  • Generous staff discounts to help you build your own luxury collection
  • A supportive culture with yearly performance bonuses and social rewards
  • Regular team events and celebrations
  • Career growth with clear paths for advancement and progression
  • An elegant environment working for a highly successful brand
  • Stress-free mornings with complimentary on-site parking in Macquarie Park

Additional Information:

Job Posted:
April 28, 2026

Expiration:
May 08, 2026

Work Type:
Hybrid work
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