Customer Service Specialist Job at Robert Half (Memphis)

Customer Service Specialist

Robert Half

Location:
United States , Memphis

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a Customer Service Specialist to support business clients through responsive communication, accurate order processing, and relationship-focused service in Memphis, Tennessee. This Long-term Contract opportunity is ideal for someone who enjoys balancing customer interaction with detail-oriented administrative work while helping ensure a smooth purchasing experience. The person in this role will act as a dependable point of contact for inquiries, coordinate order-related activity, and contribute to strong client satisfaction through consistent follow-through.

Job Responsibility:

Manage inbound and outbound customer communication by email and other channels, providing timely, clear updates and resolving routine questions
Process customer orders with close attention to accuracy, ensuring entries are complete and aligned with client requests
Support business-to-business account interactions by assisting customers with product, order, and service-related needs
Maintain consistent communication with clients to confirm details, clarify requests, and help move orders through the workflow efficiently (Mostly over email and chat)
Work across internal teams, including sales and supply chain, to address service concerns, track open items, and deliver clear status updates to customers
Document customer interactions, order activity, and follow-up steps to maintain organized and reliable account records

Requirements:

Previous order entry experience preferred
Microsoft Excel knowledge
Experience handling customer communication in a business environment with careful attention to detail
Ability to manage high-quality email correspondence with strong written communication skills
Background in order entry or similar transactional support work requiring accuracy and attention to detail
Familiarity with business-to-business sales or customer support processes
Strong interpersonal skills with the ability to build trust and maintain positive client relationships
Comfortable prioritizing multiple tasks and following through on time-sensitive requests

What we offer: