Customer Service Specialist

• Provide professional, pro-active support to customers
• Process and manage customer orders, ensuring that queries and complaints are managed efficiently
• Build effective and pro-active relationships with customers
• Deal effectively with all customer calls and emails, investigating, logging, and responding to queries, ensuring escalation as required to resolve them in a timely manner
• Pro-actively contact customers to provide order and delivery status updates
• Manage and respond to customer communications in a professional and courteous manner, providing accurate pricing, delivery, and product information to customers
• Communicate with internal departments (Finance, Supply Chain, Logistics) in order to resolve customer queries
• Ensure that customer-related documentation is properly maintained and archived

• Previous experience within a Customer service office environment
• Experience of completing the end to end process for customers from order receipt and processing to delivery and beyond in the event of a complaint
• Knowledge of Microsoft applications (particularly Excel) preferred

Oracle ERP system is an advantage but not essential

• 25 days annual leave + Bank holidays, 28 days annual leave after 5 years service
• Matched pension contribution of 6%
• 4x Life Assurance
• Free lunch everyday
• Easter eggs, Christmas hampers, Yoga classes