Customer Service Specialist Job at MSA BOURGOGNE (Seoul)

Customer Service Specialist

MSA BOURGOGNE

Location:
South Korea , Seoul

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

This role acts as direct link between GUKC and clients who are looking for Gates products and is responsible for providing excellent service is provided to customers with perfect communication commercial correspondence, execution of sales and marketing activities with channel distributors to meet assigned target objective. This role will be the initial point of contact and help customers answer their questions and to provide assistance to delight our External stakeholders. The assigned territories include all associated businesses in Korea.

Job Responsibility:

Serve as primary contact point for customers, responding to inquiries regarding orders, delivery schedules, product availability, pricing, documentation, returns, and general commercial correspondence
Communicate regularly with customers and sales representatives to provide accurate and timely information
Maintain professional customer communications via phone, email, and customer portals
Receive, verify, and enter customer orders into ERP systems (Oracle and interface tool) for each type of MTO (Made-to-Order) & MTS (Made-to-Stock) with high accuracy
Manage customer Kanban orders through customer portals, ensuring weekly and monthly shipment requirements are fulfilled and billing is processed accurately
Monitor order status daily, including open orders, pending shipments, and unbilled revenue, and proactively communicate deviations or recovery plans
Coordinate closely with S&OP teams (local and overseas) to confirm delivery schedules, lead time, MOQ, production feasibility, and stock availability
Work closely with the local D&L team to manage domestic distribution activities
Handle and resolve customer complaints, shipment delays, quality issues, and discrepancies
Prepare daily sales reports, backlog status updates and update monthly delivery performance
Support month-closing activities with Finance
reconciliation of customer tax invoices
Participate in process improvement initiatives and contribute to enhancing overall CS workflow efficiency

Requirements:

Minimum 5 years of experience in customer service, order management, or billing/invoice operations is required
Experience in an industrial B2B environment is required
Good command of both written and spoken English
Able to work independently with minimal instruction
Service‑minded, able to work under pressure, and capable of handling multiple tasks simultaneously
Proficient PC skills, including Microsoft Excel, Word, and PowerPoint
Strong self‑motivation and ability to perform effectively under pressure
Excellent listening skills to accurately understand customer needs
Good commercial judgment and the ability to apply common sense when collaborating with the sales team and negotiating with customers

Nice to have:

Bachelor’s degree in Business or a related field is recommended
Experience in the automotive sector is preferred
Experience with Oracle or interface tool is a plus
Knowledge of Incoterms is an advantage

Additional Information:

Job Posted:
February 14, 2026

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