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Customer Service Specialist

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LANXESS

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Location:
United Kingdom , Manchester

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Join LANXESS UK – A Global Leader in Specialty Chemicals. As part of our European Shared Services Customer Function, you’ll play a key role in connecting with major global accounts and ensuring smooth, efficient order management for our valued business customers.

Job Responsibility:

  • Own and manage relationships with key global accounts
  • Handle order management from start to finish, ensuring accuracy and timely delivery
  • Collaborate with sales, logistics, and supply chain teams to resolve challenges and keep customers informed
  • Drive continuous improvement projects and support our digitalisation goals

Requirements:

  • Fluent English
  • Experience in B2B customer service or order management
  • Strong communication and interpersonal skills
  • Ability to prioritise, work independently, and stay proactive under pressure
  • A positive, enthusiastic attitude and a love for learning

Nice to have:

  • Additional European languages highly desirable – German preferred
  • Chemicals or manufacturing industry experience
  • SAP or similar ERP experience
  • Knowledge of supply chain, logistics, or international trade
  • Advanced Microsoft Office skills
What we offer:
  • Competitive compensation packages, inclusive of a global bonus program and an individual performance bonus program
  • Retirement plans, health programs, life insurance and medical care
  • Flexible working arrangements
  • Professional and personal development
  • Commitment to diversity and inclusion

Additional Information:

Job Posted:
December 28, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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