Customer Service Specialist

You’ll provide top-notch service to our customers and teammates as part of a growing Customer Service team, within the Data Success organization at Propeller. Data Success handles data processing for the surveys our customers upload to Propeller; we provide the geospatial expertise that helps our customers get successful results with their data. When our customers need technical assistance or have questions about their hardware or software, they can reach out to us 24/7. As a Customer Service Specialist, you’ll be the first person our customers interact with when reaching out for help via chat or email. By understanding and triaging these requests effectively, you’ll either: provide the customer with a solution yourself, or escalate the request to the appropriate customer-facing team member and facilitate a quick resolution. You’ll create a first-class customer experience by keeping response and resolution times low, and by maintaining a high level of professionalism. Your exceptional customer service talents, combined with a solid knowledge of our geospatial hardware and software products will enable you to offer swift resolutions to our customers’ inquiries related to remote sensing, drone surveying, and photogrammetry. In addition to managing incoming support requests, you will assist Data Success with some basic technical tasks for customers including using Propeller’s tools to help measure stockpiles and to retrieve GPS corrections data. You’ll also engage with other cross-functional teams around Propeller including members of the Customer Success, Hardware Support, and Product & Engineering teams as we continually elevate our customer support processes, tools, and systems to ensure customers are receiving the information they need and to optimize our overall capacity to provide effective customer support.