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Customer Service Specialist

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Life Science Talent

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Location:
Germany; Denmark , Düsseldorf ▼

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

MATR Foods is a Danish food tech start-up on a mission to build a tastier, healthier and more sustainable future by changing the way we eat, through next generation fermented plant-based products. The Customer Service Specialist will be the key contact for retail and food service customers in the German speaking region and Denmark.

Job Responsibility:

  • manage customer orders, deliveries, and inquiries with precision and care
  • support both retail and wholesale clients, ensuring smooth communication and high satisfaction
  • coordinate with internal teams (sales, logistics, production) to ensure timely and accurate fulfillment
  • support the customer acquisition process using CRM tools
  • handle complaints and returns professionally and proactively
  • maintain and update customer data and documentation
  • contribute to the continuous improvement of our customer service processes

Requirements:

  • minimum 3 years of experience in customer service, ideally in the food industry
  • familiarity with retail and wholesale structures and processes
  • fluent in German and Danish
  • English should be confident
  • strong communication and organizational skills
  • experience with CRM tools is an advantage
  • proactive mindset and hands-on attitude
  • comfortable working in a fast-paced, international environment
What we offer:
  • meaningful role in a dynamic and purpose-driven start-up
  • opportunity to help shape the future of sustainable food in Europe
  • flat hierarchies and short decision-making paths
  • flexible working environment
  • private pension program
  • fun, inclusive office environment

Additional Information:

Job Posted:
January 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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