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Randstad · Customer Service

Customer Service Specialist

India, Mumbai · Job Posted June 15, 2026

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Job Description

We are a dynamic and innovative Science and Materials Company committed to delivering exceptional service to our customers while driving profitability. As a Customer Service Representative, you will play a crucial role as the interface between our valued customers and our business value chain partners. ... Join us in contributing to the success of our company by providing solutions to customers, managing operational needs, and collaborating closely with various functional partners.

Job Responsibility

Execute the order entry process and manage the order fulfillment process for a designated business or group of businesses and customers, handling priority and foundational customers with a high degree of complexity
Maintain a thorough knowledge of the company's products, applications, and service offerings within the assigned business portfolio
Strengthen customer intimacy by developing solid relationships, understanding customer needs, and gathering market intelligence
Coordinate activities at assigned customer accounts, proactively address issues, and implement solutions
Maintain service levels according to business prioritization
Differentiate between customer requirements and the company's capabilities, choosing the best and most cost-effective solutions
Support commercial strategies with customers across multiple businesses

Requirements

Be open to work in different time zones
Be Self-motivated with ability to use initiative and thrive on responsibility
Ability to work effectively in small teams and a willingness to continuously develop knowledge and skills
The role will be required to work out of Airoli - New Mumbai office of our company
Education: Bachelor's Degree
Experience Level: Entry to Mid-Level
Years of Experience :min 2 years to 8 years

Randstad - All Job Offers

Mumbai

Customer Service Specialist

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