Customer Service Specialist

• Handle inbound and outbound enquiries across multiple channels with empathy and professionalism
• Clearly communicate NDIS requirements and the benefits of Plan Management in a clear and supportive manner
• Build trust and rapport with customers through open, compassionate communication
• Investigate and resolve customer issues by identifying the root causes, offering effective solutions, and following up to ensure satisfaction
• Maintain accurate and detailed records of all customer interactions for audit and compliance purposes
• Learn and apply NDIS Program Rules and internal procedures to deliver informed and effective support
• Use MyIntegra’s systems and platforms (e.g., Salesforce/CRM) to manage enquiries and complete administrative tasks

• Experience as a customer service agent in a call centre, with active listening and call flow control
• Strong problem-solving skills and ability to build empathy and rapport
• Excellent verbal and written communication skills
• High attention to detail and focus on quality in documentation and interactions
• Time management skills in a fast-paced environment
• Ability to work independently and collaboratively
• Adaptability to change and willingness to take initiative and ask for guidance
• Familiarity with CRM systems like Salesforce and templated/scripted communications

Understanding of NDIS and Code of Conduct requirements

• Flexible hybrid work model (split between home and office)
• Supportive, inclusive, and friendly team culture
• Opportunity to make a meaningful impact in the lives of people with disability
• Ongoing training, career development, and progression opportunities
• Access to a comprehensive Employee Assistance Program
• Discounts with major retailers and corporate health insurance rates