Customer Service Specialist Job at Cencora (Cincinnati)

Customer Service Specialist

Cencora

Location:
United States , Cincinnati

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

Under close supervision of the Customer Service Supervisor, is responsible for ensuring customer satisfaction by providing Cencora customers with courteous, professional and efficient service at all times. Generates outbound calls to specific low-volume accounts in order to provide excellent service and communication to accounts not currently called on by a field sales associate.

Job Responsibility:

Responsible for initiating a monthly service call to a specific number of low-volume accounts in the local geographic area
Updates the existing customers on any new programs, promotional activity, products and services as well as inquires and assists with any current issues or unresolved problems
Assists with customer problems such as missed shipments, price adjustments and backorders
continually strives for prompt resolution
Frequently works with field sales associates in coordinating special orders, accepting quotations, typing, and manufacturer calls
Works with warehouse associates, customers and field sales associates to ensure that the order process runs smoothly
Processes all phone, fax, mail, e-mail and verbal orders from customers
Responsible for providing customers with accurate answers to questions and complaints regarding products and services
if unable to provide assistance, escalates customers to Customer Service Supervisor in a courteous manner
Performs data entry for purposes such as processing orders, accessing previous orders and special orders, and providing customers with current prices
researches any other inquiries as requested
Assists customers with backorders by offering substitutions and alternatives whenever possible, contacts manufacturers for delivery information, changes in stock number, prices and availability, and maintains current open order reports
Communicates with all departments within the Distribution Center as well as field sales associates
Serves as liaison between customers and field sales associates
Makes suggestions and recommendations to Supervisor in an effort to continually improve customer service operations
Complies with all appropriate policies, procedures, safety rules and regulations
Performs related duties as assigned

Requirements:

Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four-year Bachelor’s Degree program, technical vocational training or equivalent combination of experience and education
Normally requires less than one (1) year directly related experience
Strong customer service skills
Strong interpersonal skills
Good decision-making skills
Good analytical skills
Ability to communicate effectively both orally and in writing
Ability to resolve customer issues quickly and creatively in order to improve customer satisfaction
Familiarity with Cencora products, services and pharmaceutical distribution operations
Strong organizational skills
attention to detail
Basic knowledge of Microsoft Word, Excel and inventory management system

What we offer:

medical
dental
vision care
comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness
support for working families
backup dependent care
adoption assistance
infertility coverage
family building support
behavioral health solutions
paid parental leave
paid caregiver leave
variety of training programs
professional development resources
opportunities to participate in mentorship programs
employee resource groups
volunteer activities

Additional Information:

Job Posted:
February 20, 2026

Employment Type:

Fulltime

Work Type:

Remote work

Cencora - All Job Offers

Job Link Share: