Customer Service Specialist, Wells Fargo

Customer Service Specialist

Wells Fargo

Location:
United States, Des Moines

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Wells Fargo is seeking a Customer Service Specialist in Customer Care as a part of Commercial Banking Operations Division. Learn more about our career areas and lines of business at wellsfargojobs.com.

Job Responsibility:

Participate in moderately complex support services in account management, operations, documentation, customer service and technical support
Identify opportunities for process improvement within the customer support functional area
Review basic or tactical routine technical issues or challenges that require research and evaluation, applications or services, product conversions, and new product development
Present recommendations for resolving moderate to complex situations and exercise independent judgment while developing understanding of internal and external customer needs
Provide information to customer service colleagues, relationship managers, internal partners and stakeholders, and customers to resolve customer issues
Serve as the first point of customer contact in providing support for routine technical questions and issues

Requirements:

2+ years of experience in Customer Service, Financial Services or Contact Center
equivalent demonstrated through work experience, training, military experience, education

Nice to have:

De-escalation of issues
Leadership experience including training, mentoring, coaching
Project Management experience
Ability to navigate multiple computer systems, applications, and utilize search tools to find information
Service focus mentality with the ability to actively listen, elicit information, comprehend customer/dealer issues/needs, and recommend solutions
Ability to interact effectively with internal and external partners and clients/customers
Excellent verbal, written, and interpersonal communication skills
Sound attention to detail and accuracy skills
Effective organizational, multi-tasking, and prioritizing skills
Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills

Additional Information:

Job Posted:
September 04, 2025

Expiration:
September 09, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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