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Customer Service Specialist

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Bethlehem

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Robert Half is seeking a Customer Service Specialist for an exciting opportunity with a growing organization in the Lehigh Valley area. Are you a people-first professional who thrives on delivering exceptional service? We're partnering with a well-established company looking to add a Customer Service Specialist to their team. This is a great opportunity for someone who enjoys solving problems, building relationships, and being a key point of contact for customers.

Job Responsibility:

  • Serve as the primary point of contact for customer inquiries via phone, email, and/or chat
  • Resolve customer issues efficiently while maintaining a positive and professional experience
  • Process orders, returns, and account updates with accuracy and attention to detail
  • Collaborate with internal teams (sales, operations, billing) to ensure customer needs are met
  • Maintain detailed records of customer interactions in CRM systems
  • Identify opportunities to improve processes and enhance the overall customer experience

Requirements:

  • 2+ years of customer service or client-facing experience
  • Excellent communication skills—both written and verbal
  • Strong problem-solving abilities and a solutions-oriented mindset
  • Ability to multitask and work in a fast-paced environment
  • Proficiency with Microsoft Office
  • experience with CRM systems is a plus
  • High level of professionalism, reliability, and attention to detail

Nice to have:

experience with CRM systems

What we offer:
  • competitive compensation and benefits
  • free online training
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
May 11, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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