Customer Service Specialist Job at Miele GB (Abingdon)

Customer Service Specialist

Miele GB

Location:
United Kingdom , Abingdon

Category:
Customer Service

Contract Type:
Not provided

Salary:

27000.00 GBP / Year

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Job Description:

Based at our headquarters in Abingdon, Oxfordshire, we are seeking dedicated Customer Resolutions Specialist to join our Customer Service delivery team. This role is pivotal in ensuring our domestic customers receive top-tier service and support throughout their lifecycle with Miele products. The role will ensure that escalated customer queries, challenges and questions are answered to a high standard, so that we deliver a quality experience to our customers driven by people who are passionate and obsessive about excellent customer experience.

Job Responsibility:

Deliver Premium Customer Service: Engage directly with customers via email and phone to provide exceptional after sales service
Complaint Handling: Investigate, address and resolve customer complaints and issues promptly
Communication and Customer Service Network: Ensure communication between global Contact Centre, local team and field based colleagues is strong and aligned
Administrative Tasks: Handle various administrative duties related to service orders, sales orders, and appliance needs

Requirements:

Passionate and energised by problem solving and exceeding customer expectations
Highly effective and proactive at problem solving
Previous experience in administration and customer service
Professional communication with ability to build rapport and trust
Independence and resilience
Willingness to adapt to customer’s needs
Ability to multi-task
IT literate with ability to pick up new systems and processes
Ability to work well as a team
Can work up to 30 hours per week
Based in offices in Abingdon
Working Monday to Friday
Ability to work flexibly within hours and days to accommodate operational requirements

What we offer:

Evolving pay, bonus and benefits package
Health & Wellness benefits
Training & Development opportunities
Support for career development

Additional Information:

Job Posted:
February 06, 2026

Employment Type:

Parttime

Work Type:

On-site work

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