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Customer Service Specialist

https://www.office-angels.com Logo

Office Angels

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Location:
United Kingdom, Hackney

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

14.42 GBP / Hour

Job Description:

Join Our Team as a Customer Service Specialist! Our client's dynamic team is seeking a Customer Service Specialist to provide outstanding service to their valued customers. If you thrive in a fast-paced environment and enjoy making a difference, we want to hear from you!

Job Responsibility:

  • Handling customer inquiries with empathy and understanding
  • Providing clear and accurate information about products and services
  • Resolving issues promptly and effectively, ensuring customer satisfaction
  • Maintaining detailed records of customer interactions
  • Collaborating with team members to enhance service quality

Requirements:

  • Exceptional communication skills, both verbal and written
  • A confident and calm approach to problem-solving
  • Confident when answering and talking on the phone
  • The ability to empathise with customers and understand their needs
  • Previous experience in customer service and Zendesk is a plus, but not essential
  • A positive attitude and a willingness to learn

Nice to have:

Previous experience in customer service and Zendesk

What we offer:
  • Be part of a vibrant and supportive team
  • Gain valuable experience in a fast-growing company
  • Enjoy a competitive hourly rate
  • Flexible working environment that encourages work-life balance

Additional Information:

Job Posted:
May 14, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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