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Customer Service Specialist

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Wilkes Barre

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Robert Half is seeking a proactive and customer-focused Customer Service Specialist to support one of our growing client partners. This role is ideal for individuals who are passionate about delivering excellent service, strengthening customer relationships, and helping clients navigate products, services, and solutions with confidence.

Job Responsibility:

  • Respond to customer questions via phone, email, chat, or case management systems
  • Resolve issues by researching solutions, coordinating with internal teams, and following up promptly
  • Support order processing, account maintenance, and general customer requests
  • Record all interactions accurately in CRM or ticketing platforms
  • Identify trends in customer feedback and share insights to help improve service processes
  • Assist customers with onboarding, product navigation, and troubleshooting
  • Maintain a professional, customer-first approach in every interaction
  • Meet established performance and quality metrics

Requirements:

  • Prior customer service or client support experience required (contact center, administrative, retail support, or hospitality experience welcomed)
  • Strong communication and active listening skills
  • Ability to multitask and adapt in a dynamic environment
  • Comfortable using CRM systems, ticketing tools, and standard office technologies
  • Solutions-driven attitude with the ability to stay calm under pressure
  • Excellent attention to detail and follow-through
  • Team-oriented mindset with the ability to work independently
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • company 401(k) plan

Additional Information:

Job Posted:
January 25, 2026

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