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Customer Service Specialist

Hunter Douglas

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Location:
Australia, Rydalmere

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Hunter Douglas is the world’s leading manufacturer of window coverings and a major manufacturer of architectural products. We are a brand that you know and trust. With more than 100 years of innovation, we’ve defined our industry with proprietary products that deliver revolutionary style and functionality and can be found in millions of homes and commercial buildings globally. We are searching for candidates that are driven, intelligent, creative, and entrepreneurial. By offering challenging and accelerated opportunities for growth, powered by a shared hunger for success, we create a space for your career to thrive. In return for your expertise, we are committed to providing competitive and robust total compensation and benefit packages to ensure you feel valued. Our dream is to become the fastest growing, most loved, window covering company in the world. What’s yours?

Job Responsibility:

  • Field queries via phone and e-mail
  • Advise customers of orders on hold or out of stock products
  • Follow up outstanding order on hold responses
  • Order parts and samples for customers as required
  • Assess and raise Authorisation for Return (AFR’s) with customers
  • Investigating repairs and processing paperwork, with an understanding of product warranty
  • Follow up on urgent orders / Rework / Remake status
  • Provide support to the BSM for allocated State
  • Chasing up of lost in transit orders or damaged products
  • Flexible in providing back-up support to the other customer service teams as requested

Requirements:

  • Previous experience in a product-based Customer Service / Call Centre environment
  • Excellent customer service and telephone skills
  • Strong organisational skills
  • Ability to manage both internal and external relationships
  • Excellent written and verbal communication skills
  • Excellent time management
  • A high level of initiative and self-motivation
What we offer:
  • On-site Parking
  • Hybrid Work
  • Be a part of a supportive, collaborative team where your contribution makes an impact
  • Enjoy generous discounts on our premium products
  • Access to Social Club

Additional Information:

Job Posted:
December 09, 2025

Work Type:
Hybrid work
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