Customer Service Specialist Job at Office Angels (Kingston Upon Thames)

Customer Service Specialist

Office Angels

Location:
United Kingdom , Kingston Upon Thames

Category:
Customer Service

Contract Type:
Not provided

Salary:

30000.00 - 32000.00 GBP / Year

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Job Description:

Do you speak 1 or more Nordic languages? Are you passionate about providing exceptional customer service? Do you thrive in fast-paced environments and enjoy problem-solving? If so, we have an exciting opportunity for you to join our client as a Nordic Customer Service Specialist. As the Nordic Customer Service Specialist, you will be the backbone of all my client's business in the Nordics, delivering world-class customer service to hospitals, clinics, and healthcare partners. Your proactive mindset and attention to detail will ensure that every order and delivery runs smoothly, ultimately contributing to the continuity of patient care.

Job Responsibility:

Customer & Stakeholder Management - Build and maintain strong relationships, act as a trusted point of contact and take full ownership of customer enquiries through to resolution.
Order & Delivery Management - Proactively manage orders, track and report back-orders, shortages, and delivery delays and coordinate closely with logistics partners and distribution centers.
Consignment & Stock Management - Monitor consignment stock levels and usage, support cycle counts, reconciliation, and investigations and ensure correct handling of returns, RMAs, recalls, and product exchanges.
Cross‑Functional Collaboration - Work closely with all departments and support commercial teams.
Product & Portfolio Support - Maintain strong knowledge of the product portfolio and in event of product unavailability, proactively propose suitable alternatives.
Quality, Compliance & Continuous Improvement - Capture, document, and escalate product and service complaints and contribute to process improvements, digital initiatives, and service enhancements!

Requirements:

Language Proficiency: Ideally fluent in at least one Nordic language and English
Experience: Strong customer service skills
Technical Skills: Good knowledge of Windows Office and Salesforce ideally or similar CRM
proficiency in technology is essential.
Interpersonal Skills: Strong ability to communicate at all levels and build relationships.
Problem-Solving Ability: Demonstrated initiative and a "Can do" attitude.

What we offer:

medical insurance
pension
life assurance
bonus incentive
25 days plus BH
fantastic on-site facilities including pay day pastries

Additional Information:

Job Posted:
March 12, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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