Customer Service Specialist Job at Robert Half (Indianapolis)

Customer Service Specialist

Robert Half

Location:
United States , Indianapolis

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a detail-oriented Customer Service Specialist to join our Client's team in Indianapolis, Indiana. This role involves managing schedules, processing purchase orders, and maintaining clear communication with clients in a fast-paced environment. If you thrive under deadlines and enjoy multitasking while ensuring accuracy, this position offers a great opportunity to grow your skills.

Job Responsibility:

Answer and route incoming calls as part of a two-person team, ensuring prompt and attentive communication
Collaborate with production builders weekly to review schedules, update timelines, and confirm accuracy
Process and print new purchase orders, ensuring all information is accurately entered into internal systems
Maintain and regularly update builder schedules to meet all weekly deadlines
Perform data entry and documentation tasks efficiently in a fast-paced setting
Participate in training to gain a comprehensive understanding of the company's products and services

Requirements:

Previous experience in a customer service or scheduling role is preferred
Strong typing skills with a focus on speed and accuracy
Ability to work effectively in a high-pressure, deadline-driven environment
Exceptional time management skills to handle multiple tasks simultaneously
Excellent communication skills for effective interactions with clients and team members
A keen eye for detail to ensure data accuracy and schedule compliance

What we offer: