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Customer Service Specialist

https://www.roberthalf.com Logo

Robert Half

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Location:
United States, Bentonville

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

We are seeking a skilled and personable Customer Service Specialist with a strong preference for an individual with an HR background. This role requires a customer-focused professional adept at resolving inquiries, assisting clients, and ensuring satisfaction while aligning processes with HR-related tasks when applicable.

Job Responsibility:

  • Serve as the first point of contact for client inquiries
  • Address and resolve complaints or complex service challenges efficiently
  • Provide support in handling HR-related inquiries
  • Maintain accurate and detailed records of customer interactions
  • Identify opportunities to refine customer service processes
  • Collaborate with HR, operations, and other internal teams

Requirements:

  • Proven experience in customer service or a client-facing role
  • Excellent verbal and written communication abilities
  • Exceptional critical thinking and problem-solving skills
  • Familiarity with customer relationship management (CRM) tools and HR software
  • Strong ability to work collaboratively with a team across departments

Nice to have:

  • HR background
  • Familiarity with HR software
What we offer:
  • Medical, vision, dental, and life and disability insurance
  • Eligibility to enroll in company 401(k) plan

Additional Information:

Job Posted:
August 16, 2025

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