CrawlJobs Logo

Customer Service Specialist

https://www.randstad.com Logo

Randstad

Location Icon

Location:
Canada , Montréal

Category Icon
Category:
Customer Service

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

75000.00 - 85000.00 CAD / Year
Save Job
Save Icon
Apply Position

Job Description:

In this pivotal role, you will act as a brand ambassador, ensuring seamless coordination between customers, logistics partners, and the sales team within a stimulating and eco-responsible environment.

Job Responsibility:

  • Manage and track incoming client requests related to logistics operations and new accounts
  • Act as the primary consultative point of contact to identify growth opportunities and document strategic needs in management tools
  • Coordinate interactions between external partners, subcontractors, and clients to optimize service fluidity
  • Collaborate cross-functionally with internal teams to resolve operational and logistics issues
  • Ensure the integrity and updating of client data within the company's management and planning systems

Requirements:

  • Completed College Diploma (DEC)
  • Minimum of 3 to 5 years of experience in a B2B customer service or inside sales role
  • Bilingualism (French and English): Full proficiency in French for internal communications and Quebec operations
  • English is essential as over 50% of clients and carriers are located outside of Quebec (USA/English Canada) and systems (ERP/CRM) are in English
  • Proactive personality, strong organizational skills, and technological proficiency (Office Suite, CRM)
  • Ability to work independently and as part of a team in a dynamic environment
What we offer:
  • Highly competitive total compensation (base salary between $75,000 and $85,000)
  • Full insurance coverage starting on day 1
  • Retirement plan with contributions up to 14%
  • Professional development and career advancement opportunities
  • Wellness account
  • Telemedicine
  • Family support
  • $5,000 flexible credit to customize your insurance protections
  • $300 annual wellness allowance
  • Recognition of prior years of experience for vacation time calculation
  • Financial support for children's day camps

Additional Information:

Job Posted:
April 29, 2026

Expiration:
June 25, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Icon
Randstad - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Compare pay for this role

Aggregated ranges from job postings for Customer Service Specialist.

Customer Service Specialist salary

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Customer Service Specialist

Customer Service Specialist

Do you get energized by helping people? Are you a good listener and do you work ...
Location
Location
Netherlands , Helmond
Salary
Salary:
2795.00 EUR / Month ▼
https://www.randstad.com Logo
Randstad
Expiration Date
March 26, 2029
Flip Icon
Requirements
Requirements
  • Experience with customer service and logistics is a plus
  • You actively engage with the customer and assist them where necessary
  • You speak English fluently
  • Being on call 4/5 times a year on the weekends is no problem for you
Job Responsibility
Job Responsibility
  • Answer outgoing calls and emails
  • Provide information about orders, deliveries, products, and other questions
  • Follow up on complaints
  • Enter orders
  • Attend team meetings
What we offer
What we offer
  • Travel expense reimbursement
  • Nice team
  • Opportunity for a permanent contract
  • Pension from day one
  • Fun team-building activities
  • Fulltime
Read More
Arrow Right

Customer Service Specialist

Are you passionate about delivering exceptional service and creating positive cu...
Location
Location
United States , Vista
Salary
Salary:
19.00 - 23.00 USD / Hour
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous customer service or support experience preferred, ideally in retail or e-commerce
  • Strong communication and interpersonal skills
  • Ability to multitask and manage time effectively
  • Proficiency with CRM tools and Microsoft Office Suite
  • Friendly demeanor, team player, and solutions-oriented personality
Job Responsibility
Job Responsibility
  • Respond to customer inquiries via phone, email, and chat, providing accurate and timely solutions
  • Process product orders, exchanges, and refunds, ensuring the highest level of satisfaction
  • Collaborate with warehouse teams to track shipments and resolve delivery issues
  • Maintain detailed records of customer interactions in CRM platforms
  • Recommend products and services based on customer needs and feedback
What we offer
What we offer
  • Medical, vision, dental, and life and disability insurance
  • Eligibility to enroll in company 401(k) plan
  • Fulltime
Read More
Arrow Right

Customer Service Specialist

A growing company in San Marcos is on the hunt for a talented Customer Service S...
Location
Location
United States , San Marcos
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Prior customer service experience preferred, especially within the financial services industry
  • Excellent listening, problem-solving, and multitasking abilities
  • Familiarity with CRM software and Microsoft Office Suite
  • Dependable, professional, and customer-focused with strong analytical skills
Job Responsibility
Job Responsibility
  • Assist customers with inquiries regarding financial products and account services via phone and email
  • Process transactions, document account updates, and resolve discrepancies efficiently
  • Provide clear explanations of financial policies and procedures to customers
  • Maintain accurate records in CRM platforms while ensuring compliance with company and regulatory standards
  • Collaborate with internal teams to drive customer resolutions and build lasting satisfaction
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
Read More
Arrow Right

Customer Service Specialist

Join Our Team as a Customer Service Specialist! Our client's dynamic team is see...
Location
Location
United Kingdom , Hackney
Salary
Salary:
14.42 GBP / Hour
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Exceptional communication skills, both verbal and written
  • A confident and calm approach to problem-solving
  • Confident when answering and talking on the phone
  • The ability to empathise with customers and understand their needs
  • Previous experience in customer service and Zendesk is a plus, but not essential
  • A positive attitude and a willingness to learn
Job Responsibility
Job Responsibility
  • Handling customer inquiries with empathy and understanding
  • Providing clear and accurate information about products and services
  • Resolving issues promptly and effectively, ensuring customer satisfaction
  • Maintaining detailed records of customer interactions
  • Collaborating with team members to enhance service quality
What we offer
What we offer
  • Be part of a vibrant and supportive team
  • Gain valuable experience in a fast-growing company
  • Enjoy a competitive hourly rate
  • Flexible working environment that encourages work-life balance
  • Fulltime
Read More
Arrow Right

Customer Service Specialist

Office Angels are seeking a temporary Customer Service Specialist to work for on...
Location
Location
United Kingdom , London
Salary
Salary:
16.40 GBP / Hour
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 1 year in a fast-paced order fulfilment environment
  • Fluent in English, both spoken and written, with excellent interpersonal skills
  • An eye for detail and data accuracy, along with strong problem-solving abilities
  • Proficient in Google Workspace and Microsoft Office Suite, with a willingness to learn SAP and Salesforce
  • Flexible and resilient with superb time management skills
  • A positive attitude and a collaborative approach to overcoming challenges
Job Responsibility
Job Responsibility
  • Respond to customer requests and manage complaints while building strong relationships with customers and internal teams
  • Process and manage orders through SAP, ensuring timely delivery and accuracy
  • Provide essential information on customers, discounts, and stock situations to aid sales efforts
  • Work alongside logistics providers and internal teams to ensure seamless order delivery and effective credit control
  • Manage new customer onboarding in Salesforce and collaborate with the master data team in SAP
  • Help manage customer product distribution and participate in projects aimed at enhancing service quality
What we offer
What we offer
  • Competitive pay plus holiday pay reflecting individual and company performance
  • A supportive and inclusive culture that values diversity
  • Opportunities for personal and professional growth
  • Premium employee benefits that cater to our diverse workforce
  • Fulltime
Read More
Arrow Right

Customer Service Specialist

Office Angels are seeking a temporary Customer Service Specialist to work for on...
Location
Location
United Kingdom , London
Salary
Salary:
16.40 GBP / Hour
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 1 year in a fast-paced order fulfilment environment
  • Fluent in English, both spoken and written, with excellent interpersonal skills
  • An eye for detail and data accuracy, along with strong problem-solving abilities
  • Proficient in Google Workspace and Microsoft Office Suite, with a willingness to learn SAP and Salesforce
  • Flexible and resilient with superb time management skills
  • A positive attitude and a collaborative approach to overcoming challenges
Job Responsibility
Job Responsibility
  • Respond to customer requests and manage complaints while building strong relationships with customers and internal teams
  • Process and manage orders through SAP, ensuring timely delivery and accuracy
  • Provide essential information on customers, discounts, and stock situations to aid sales efforts
  • Work alongside logistics providers and internal teams to ensure seamless order delivery and effective credit control
  • Manage new customer onboarding in Salesforce and collaborate with the master data team in SAP
  • Help manage customer product distribution and participate in projects aimed at enhancing service quality
What we offer
What we offer
  • Competitive pay plus holiday pay reflecting individual and company performance
  • A supportive and inclusive culture that values diversity
  • Opportunities for personal and professional growth
  • Premium employee benefits that cater to our diverse workforce
  • Fulltime
Read More
Arrow Right

Customer Service Specialist

Are you a passionate individual fluent in any of the Nordic languages and Englis...
Location
Location
United Kingdom , Kingston Upon Thames
Salary
Salary:
28000.00 - 32000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Language Proficiency: Ideally fluent in at least one Nordic language and English
  • Experience: Strong customer service skills
  • Technical Skills: Good knowledge of Windows Office and CRM
  • proficiency in technology is essential
  • Interpersonal Skills: Strong ability to communicate at all levels, manage conflict, and build relationships
  • Problem-Solving Ability: Demonstrated initiative and a "Can do" attitude
Job Responsibility
Job Responsibility
  • Building and managing relationships with customers to drive business growth
  • Proactively managing customer queries and ensuring timely resolutions
  • Collaborating with sales, technical, logistics, and finance teams to resolve issues efficiently
  • Monitoring stock levels and ensuring customers are well-informed about product offerings
  • Taking ownership of customer inquiries, ensuring a service-minded approach
What we offer
What we offer
  • On-site parking
  • medical insurance
  • pension
  • life assurance
  • bonus incentive
  • 25 days plus BH and fantastic on-site facilities including pay day pastries
  • Fulltime
Read More
Arrow Right

Customer Service Specialist

Our client is seeking a Customer Service Specialist who will take full ownership...
Location
Location
United Kingdom , Staines
Salary
Salary:
28000.00 - 30000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in customer service or order management, ideally in a technical or manufacturing environment
  • Strong working knowledge of JD Edwards (JDE) or similar ERP systems
  • Excellent communication skills-both written and verbal
  • A proactive, customer-first mindset with a passion for delivering outstanding service
  • Strong attention to detail and ability to manage multiple priorities
  • Comfortable working independently and as part of a collaborative team
Job Responsibility
Job Responsibility
  • Act as the dedicated customer service representative for your assigned customers, providing tailored support and regular updates
  • Manage the full order lifecycle: from order entry and inventory coordination to shipping, invoicing, and post-delivery follow-up
  • Use JD Edwards to process and track orders, ensuring accuracy and timely updates
  • Collaborate with Regional Sales Managers and internal teams to resolve order, shipping, and invoicing queries
  • Communicate proactively with customers regarding order status, delivery timelines, and documentation
  • Coordinate with technical teams and vendors to ensure customer expectations are met
  • Provide customers with required documentation such as certificates, manuals, and datasheets
  • Support stock takes and investigate discrepancies
  • Assist the finance team with invoice and audit queries
  • Maintain and update customer portals with relevant delivery and order information
  • Fulltime
Read More
Arrow Right