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Advocate Group · Customer Service

Customer Service Specialist

United Kingdom, Didcot · Job Posted May 04, 2026

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Job Description

Would you like to be part of a global premium lifestyle brand with a strong heritage across the work, western, equestrian and country markets? Renowned for blending innovation with authentic craftsmanship, the brand is expanding its presence across Europe while remaining true to its roots and loyal community. As the Customer Service Specialist, you will work closely with cross-functional teams to deliver outstanding direct-to-consumer experience. You’ll oversee orders across multiple systems, handle customer queries, and manage warranties efficiently across various channels while meeting agreed performance targets.

Job Responsibility

Work cross-functionally with Ecommerce, Finance, Product, and Logistics teams to deliver a high standard of customer service
Manage customer queries across phone, email, and other channels in line with KPIs
Respond to pre-order questions on product specs and availability
Handle post-order queries including payment, delivery, stock, and invoicing
Process warranties, returns, and credits efficiently and accurately
Monitor orders across multiple systems, ensuring smooth processing
Carry out daily fraud and order checks, flagging and resolving any issues
Use multiple systems to manage queries and workflows
Collaborate with internal teams to resolve issues and improve processes

Requirements

Passionate about delivering excellent customer service
Comfortable working in a fast-paced, high-volume environment
Highly organised with strong attention to detail
Able to prioritise, multitask, and manage time effectively
A proactive team player with a positive attitude
Confident using IT systems, including MS Office (Salesforce/SAP experience beneficial)
Strong problem-solving skills with the ability to make quick, sound decisions.

Nice to have

Salesforce/SAP experience

Advocate Group - All Job Offers

Didcot

Customer Service Specialist

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